200+ Failed Orders During Critical Sale

  • We got random errors of orders not being able to go through via paypal with this plugin during a critical sale – over 4,000 orders that day. The plugin was working fine for about a month, and then this happens right on the day of the sale. I’m not sure if it’s because we had so many ordering at once, but we have never had this issue before. We had over 200 fail and that number was raising quickly. Luckily, we still had the old paypal plugin. We reverted to the old paypal plugin and this error went away.

    Please do not replace the old plugin with this one – this will be costly for us, and we will definitely need to find an alternative to woocommerce plugins for this.

    • This topic was modified 2 years, 11 months ago by birdie1121.
    • This topic was modified 2 years, 11 months ago by birdie1121.
    • This topic was modified 2 years, 11 months ago by birdie1121.
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  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @birdie1121,

    We regret hearing that you have encountered issues with the plugin and would like to help figure out what was causing the behavior.
    Order volume should not play a role, but maybe increased use of coupon codes did as we identified an issue that could result in a tax total mismatch error when using a coupon code under certain circumstances.
    A new update that resolves the issue mentioned above should go live later today.
    But we’d be interested in learning more about the errors that were occurring on your site to prevent the problem from happening again. It would help a lot if you could reach out to us from here with your latest log files and a link to this thread: https://paypal.inpsyde.com/docs/request-support/
    Thanks!

    Kind regards,
    Niklas

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