Broke Website

  • Resolved adrichii

    (@adrichii)


    2 years, 4 months ago

    Hi. I updated the plugin this morning and it broke my site. I have an older version of wordpress but it said it was compatible with it. I deleted the plugin from cpanel and was able to get in the backend. I installed the older version of the plugin but now even that breaks the site. Is there any hidden files that I should delete? Why do you think that even the older version now is not working? Cache maybe? Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Support Ole

    (@trsupsys)

    Hi, @adrichii
    Thank you for contacting us!
    What version of WP are we talking about?
    Please more details.
    What is the exact error.
    Look at the logs and provide them to us.

    Regards,
    Ole

    Thread Starter adrichii

    (@adrichii)

    Wordpress version 5.4.10. It says “There Has Been a Critical Error on Your Website”

    Thread Starter adrichii

    (@adrichii)

    Error log wont open. I’m talking to my hosting company.

    Thread Starter adrichii

    (@adrichii)

    Ok turned out after I delete all the cache files and installed the older version it worked ??

    Plugin Support Support Ole

    (@trsupsys)

    We are glad that you figured out how to solve that issue by your own.
    Don’t hesitate to contact us if you’ll need our help again.

    If I understand adrichii wright the “solution” was to reinstall an older version of the photo gallery plugin? In that case it is still major problem with latest version of the plugin. See the two topics the last two days…

Viewing 6 replies - 1 through 6 (of 6 total)
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