Broke template

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  • Plugin Author lagdonkey

    (@lagdonkey)

    Can you provide more information? This plugin does not, in any way, affect templates, so I don’t see how you’d be having this issue.

    Thread Starter thenewbreed

    (@thenewbreed)

    All I know is that the site was working, then we installed that plugin and it broke the template. I went thru the whole list of plugins to enable and disable to see which one was causing it. When I disabled this one, the site worked. When I enabled it, it broke again.

    So now I gave up, sorry.

    Thread Starter thenewbreed

    (@thenewbreed)

    THANKS to the great support I got from NextGen, the site is fixed, running WP 9 + latest NextGen and also NextGen Pro. After trying a few suggestions from the exceedingly helpful Erick, their developer looked at it and fixed it.

    Here is what I learned about the issue: When all else fails, use the RESET button at Gallery > Other Options > Misc. > Reset
    That should solve any issues, although you will have to reset any default options that you changed. If this does not work, then email NextGen and they will run a test and possibly a different reset function.

    NOTE: Clicking RESET does not affect the galleries, images or gallery displays. It restores NextGen settings to default values and should fix any outstanding errors.

    The explanation: Developer re-upgraded NextGen to 2.0.65 and ran a reset tool to reset all the settings including visible settings in the options panel + non-visible database settings. Then he did a reset on my site to re-adjust global settings to what they were prior to the reset. There was a corruption in the database for unknown reasons, so he made adjustments to the reset functionality, then reset the options to match the server and domain.

Viewing 3 replies - 1 through 3 (of 3 total)
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