• Resolved tcartr07

    (@tcartr07)


    The last update broke my pages, I have been using this for ages with no issues but last update had all pages being displayed like a mobile page.

    Disabling plugin after plugin this is the culprit.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author ProfileGrid Support

    (@profilegrid0)

    Thank you for bringing this to our attention, and I sincerely apologize for any inconvenience caused by the recent update. I understand the frustration that can arise when unexpected issues occur.

    Our development team is actively investigating the matter to identify and address the root cause of the problem. In the meantime, I recommend rolling back to the previous version of the plugin to restore the functionality of your pages.

    I appreciate your patience and understanding as we work to resolve this issue promptly. If you have any further details or observations that could assist us in the investigation, please feel free to share them.

    To further investigate this issue, could you please create a support ticket on the ProfileGrid site and share the ProfileGrid health information?

    To share your site health info, please follow these steps:

    1. Go to the ‘Tools’ menu in your WordPress dashboard.
    2. Select ‘Site Health.’
    3. Click on the ‘Info’ tab.
    4. Copy the site info to the clipboard.
      After copying the site info, paste it into the support ticket on the ProfileGrid site. This will provide us with valuable information to diagnose and resolve the issue.

    Thank you for your continued support.

    Thread Starter tcartr07

    (@tcartr07)

    Thank you for your response but reinstalling the plugin corrected whatever the problem was mainly but another smaller display problem came up and it seems the updated added some menu options to my existing menu and it did not like that so I deleted those menus as some were just repeats and all seems well so I can close this ticket.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Broke Site’ is closed to new replies.