Broke our site, desperate support

  • Had used this plugin in the past with success, but was getting lots of timeout errors and patchy behavior on it recently. Had paid for a license so I contacted support. Just useless, cynical support…at first they complained it would take too long to test the file, then claimed there was no issue as importing one single product from the file worked okay (the issue was a timeout towards the 80/90% end of things)..then went down the route of “it’s your theme, it’s your other plugins” etc. The support member spent their energy explaining why there shouldn’t be an issue, which of course was not helpful and a waste of time..and they eventually just seemed annoyed. I recently tried a simple import again and it just doesn’t work. This is with execution time at 0 and batch number at 5. I will not bother contacting support about it though!

    If you are going to use this plugin, make sure you have hosting that provides backups!!!! You may end up with the import timing out citing a generic error and your products are all missing info or prices.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @doublemarvellouscork,

    We sincerely apologize for the dissatisfaction you have experienced with the paid version of our plugin and support. We always aim to make our customers happy, and we’re sorry we couldn’t meet your expectations.

    In order to address your concerns and check the issue further, we kindly request you provide us with the ticket number of the support ticket you raised. This will help us to locate your specific case and check all the details thoroughly. Once we have the ticket number, our team will be able to go through the details and understand the nature of the problem you encountered.

    Thread Starter doublemarvellouscork

    (@doublemarvellouscork)

    52871

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @doublemarvellouscork,

    Thank you for providing us with the support ticket number regarding the issue you are facing with the pro version of our plugin. We apologize for any inconvenience or frustration you may have experienced during your previous interaction with our support team.

    To ensure that we address your concerns effectively and provide you with the assistance you need, we kindly request you create a new support ticket and share the details of the specific issue you are encountering in it. We will do our best to assist you promptly and effectively.

    Thread Starter doublemarvellouscork

    (@doublemarvellouscork)

    That would be a further waste of my time. Everything is explained in the ticket?

Viewing 4 replies - 1 through 4 (of 4 total)
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