Broke my wordpress site until manual uninstall

  • Dear team,

    You should note that this negative review is temporary and would be reverted upon as soon as the current issue is resolved.

    I really love Powerpack Elementor solution, but it happens that the recent update breaks wordpress website as a result of a php bug. Please look into this with urgency and resolve as soon as possible, Thank you.

    Much Love,
    Abolaji

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor puneetsahalot

    (@puneetsahalot)

    Hi @lyridio
    I am extremely sorry for the inconvenience caused. I know it can be frustrating when an update breaks the functionality.

    So, I would like to share some details about what went wrong. We updated PowerPack with some major performance improvements. With every update, we need to push our changes to WP.org SVN repo. All the code was well tested and completely functional. But, for some reason one of the directories didn’t get updated on SVN. Hence, it led to a broken website on your end.

    We have released an update for this, please update to the latest version 1.2.9.1 and everything will be back to normal.

    We test the functionality before releasing it to the users. But, this time a technical glitch between SVN and our local system led to the trouble. We will be taking preventive measures to avoid such problems in the future.

    If you experience any problems or have any questions, please feel free to post it in the support forums.

    Once again, I am sorry for the inconvenience caused. Please update the plugin on your site.

    Thanks!
    Puneet S.

    Thread Starter Abolaji Mustapha

    (@lyridio)

    Hi Team,

    I am very relieved and grateful for this quick response on the plugin update issue.

    I hope in the future you avoid such troubles with wp.org and svn repo, as this experience starts a milestone of me preaching an indispensable plugin in Power Pack for Elementor with such a high quality support team.

    Once again- thank you, and just as promised, the 1 star rating would be changed immediately to a much deserved 5 star for the plugin. Stay blessed and safe!

    Kind Regards,
    Abolaji.

    Plugin Contributor puneetsahalot

    (@puneetsahalot)

    Hi Abolaji,

    Thanks for your cooperation and feedback. I truly appreciate it.
    We will be improving our process to avoid such issues. It’s been a learning lesson for us.

    Thanks for updating the rating, it means a lot to us! ??

Viewing 3 replies - 1 through 3 (of 3 total)
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