Broke my website :(

  • I was enjoying Jupiter X Core a lot when my organization first purchased it. However, after some recent updates, it has ruined my website. First, any time I was logged into my WordPress dashboard and I tried to click on the Jupiter X dashboard, I would immediately get an error message that a critical error occurred on my website and it had essentially “crashed”. It appeared to only crash that particular page on the WordPress admin side, but the public side of my website still functioned, so I just ignored it and hoped for an update. Well, an update came, unfortunately, it made the issue worse… I updated Jupiter X Core to the latest version and it broke my site. Critical error again, except this time my site was completely down. I did all the usual troubleshooting and the only thing that brought my site back was rolling back the plugin. I recommend WP Rollback plugin by GiveWP.com for this. It worked like a charm. I’ve looked on some of the Artbees forums (Artbees created Jupiter X) and they seem to mention removing Raven, however, they DON’T give any kind of step-by-step instructions. It seems like you have to pay for support and then they will do it for you once you give them your login details. That is just absolutely ridiculous and one of the reasons I’m giving this plugin 1 star. I hope they fix this issue, but what really annoys me is that they didn’t contact me or its users to tell them about this huge error and they did not give detailed instructions on how to fix it. I would not recommend ever using any Jupiter X or Artbees products for this reason. Good customer service is the OG of UX research, and these developers seem to not care about either…

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  • answer here:
    https://themes.artbees.net/forums/topic/critical-error-with-jupiter-x-core-plugin/

    Thread Starter Nathan Saulter

    (@nsaulter)

    Thanks for the reply, Pedro, I appreciate you trying to help solve my issue. That answer did not work for me. I deactivated the Jupiter X Core plugin, then deleted it, then re-installed it, activated it, and then updated the parent Jupiter X theme. Still crashes when I try to access the Jupiter X dashboard. And the link with the answer kind of highlights why Jupiter X should not be downloaded by anyone. The answer to this issue is so vague, there is no mention of HOW to do any of the steps suggested. And to make matters worse, when I did delete and reinstall the plugin, I now have a whole new Jupiter X problem that I didn’t even know existed. My public website now has a large white banner at the top of it with a text link that says “Skip to content”. The link has my site’s URL followed by “/#jupiterx-main”. I found a possible solution in a forum about editing the CSS to remove it, but as I said, this just highlights why people should not do business with Jupiter X/Artbees.

    For anyone that doesn’t want to click the link in Pedro’s response, here is the answer from the Artbees support team rep, Alexander Hutsol, responding to a poster that said their entire site crashed:
    —

    Hello there,

We are really sorry you got such issues. There was an error with the Jupiter X Core plugin archive, which is already fixed. To fix the problem you need to rename the jupiterx-core plugin folder via FTP (or remove the jupiterx-core folder directly via FTP), so you’ll be able to login to WP Dashboard, then remove the plugin in WP Dashboard > Plugins and just re-install it again via the Appearance > Jupiter X section.

Regards

    —

    It is not clear if the support answer is responding to the original poster’s issue of their website being completely down or if this is a solution for everyone. I can access my WP dashboard, so I assumed the part they wrote about renaming the folder via FTP in order to access their WP dashboard isn’t necessary for my situation. I honestly can’t tell if Alexander just used poor sentence structure to write his answer, or if I’m just too inexperienced to understand. For example, since when do you re-install a plugin in the Appearance section? Are they saying re-install the theme? The parent? The child?

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