Broke My Site-500 Internal Server Error

  • Resolved esmelndn

    (@esmelndn)


    4 years, 1 month ago

    Although a few updates have already been released over the past few days, none are resolving the 500 internal server error. I checked all plugins one by one & it’s definitely EA Elementor Addons breaking my site.

    My site was down for an entire week. Still no fix. I love this plugin, but I cannot afford my site down like this. This is actually terrible. When I deactivate the plugin, my site works perfectly as before. I have version 4.3.2, still breaking my site.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Abid Hasan

    (@abidhasan112)

    Hi @esmelndn ,

    I’m really sorry to hear that you’re facing this issue. As this is unusual issue, We need to check deeply in your website.
    Can you please create a support ticket from here: https://wpdeveloper.net/support/new-ticket/

    We will check back and get back to you there.
    Thanks!

    Plugin Author Rafin

    (@rafinkhan)

    @esmelndn,

    Hi, there. Can you please get back to us? Has your issue been resolved yet?

    Let us know so that we can help you out. Thank you!

    Thread Starter esmelndn

    (@esmelndn)

    Hi, My apologies for the extended delay. Not sure what has been going on with the updates, but I’ve never had an issue with EA for Elementor before, until now. However, all updates since 4.2.4 (free) have broken my site, even the latest, 4.3.3. My site has been down for nearly two weeks, which has disrupted my development schedule.

    Anyhow, thanks to rafinkhan’s idea to rollback to an older version, this only has resolved the issue. So, yes, feel free to mark the issue as resolved. But, please note, something in the plugin is still broken in the free version. I really feel scared to update the plugin beyond 4.2.4 again. I’ll try to use this version until I find a more permanent solution.

    Although a rollback was not the ideal solution, thanks again to rafinkhan for giving quick support.

    Plugin Author Rafin

    (@rafinkhan)

    @esmelndn,

    Hi, there. We are sorry about the inconvenience caused with the new update. But all the issues have been resolved last week actually.

    So, not sure why you are still getting the issue with the new update. Are you using any caching plugin on your site btw? Have you tried deactivating ’em & check back?

    Also, can you please create a staging site for us & contact our support so that we can investigate & get your issue sorted out?

    Besides, I see you have given us a 1* review. Would you mind changing that since it’s very damaging for us and is really hurtful since we work really hard to improve the plugin for our 800K+ users.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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