Broke most of the images, backup not working

  • After endless problems and no proper support to get ShortPixel up and running, it destroyed most of the pictures by changing the png transparency to a full-black background.
    The backup, which is promised to be safely stored, did not work – after trying to restore most of the pictures stay the way ShortPixel left them: Unusable.

    The only thing that works properly is billing you and reducing your credits while the plugin destroys your pictures.
    Stay away from this!

Viewing 1 replies (of 1 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    Hi @mememem,

    First of all, thank you for your feedback. Good or bad, we appreciate it. I am sorry that you had such a bad experience with the plugin. ??

    We receive a lot of feedback every day, and we can confidently say that it is almost always positive, especially regarding our support team. But we have never heard of images being converted to a completely black background. Our plugin only compresses the physical image files, and only if a backup can be made beforehand. Besides, our API makes sure that the final image is not corrupted.

    I am not sure what exactly happened to your site, but feel free to message us (we did not find any conversation with you) and rest assured that we will be happy to help you solve the problem.

    Thank you,

Viewing 1 replies (of 1 total)
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