Broke many sites on update

Hello @sitecrafters

I am sorry to read about your issue. Would you be able to share more details and what the fatal error was? We’d like to know what the issue was so we can solve it.

You can always email us at [email protected] so we can assist you with this issue.

Looking forward to hearing from you.

There was no specific error, just the white screen of death with the wordpress “There was a critical error … when I tried to load any page on the site.

When I deactivated all the plugins on any of these sites by changing the name of the plugin directory, then bringing the plugins back individually, this was the one that (thankfully) would not activate again. After attempting to reactivate, WordPress notified on the dashboard that the plugin would not reactivate because it would cause a fatal error.

That’s all I’ve got, and honestly I don’t need the plugin so I was not interested in spending much time other than to warn others that this could happen.

Thank you for sharing more details @sitecrafters

When you get the error “There was a critical error …” WordPress sends an email to the administrator with the logs and information about the error. If you got such email we would really appreciate it if you can forward it to us at [email protected]. We’d like to learn what is causing this issue so we can fix the issue.

As a side note, when you encounter such issues with plugins (any plugin, not just ours), it would be of great help to share the details with the developer because that is the only way how developers learn about these type issues and how they can improve the plugin. Otherwise, the quality of the plugins can’t be improved.

Have a great weekend and please do not hesitate to ask should you have any further questions.

Email sent with screenshots. Again, I wish you well in troubleshooting the issue the rest of the way.

Thank you for sending us all the details you can @sitecrafters

Have a great weekend.

I also started getting fatal errors but only when a member enters a username/password incorrectly. I just submitted a copy of the log on your support page.

Worked great up until this so I hope you can resolve it quickly.

Hello @palmerct

I am sorry to read about your issue and thank you for opening a support ticket. We’ll get back to you shortly.

For future reference, whenever you need support from us, please open your own support thread on this forum.

Thank you for your understanding and cooperation.

Have a great day.