Broke after new user added

Hi

What user role does the new account have?

Can you confirm the new account has the syndication sub role

Ben

The new user is a normal human user with the Author user role. We have some modified user permissions through the User Role Editor plugin so that “Author” is not identical to WP’s default “Author”.

The Syndication plugin is still running through the account assigned to the Syndication Sub role. That has not changed.

Can you temp disable the role plugin you are using as it may be altering the syndication role permissions

Also triple check that you are using the correct account credentials on the reader site.

If the plugin was working then there must have been some change in the setup to cause an issue, either new plugins installed or updated.

There is no reason that adding a new user would cause the plugin to stop working. Can you remember if you installed/updated any plugins between the plugin working and the issue you now have?

I’ll have to discuss disabling the user role plugin with my developer—the site is in production and the URE plugin is a key piece.

I reset the password on the Syndication account last week to make sure the plugin had the correct information. We’ve gotten that username/password error on manual syncs since we started using the plugin—but the automatic transfer of content at post publication was working before this issue, so we weren’t too concerned about it.

The user was added on 5/17. The last successful content pull/push was 5/19. In that timeframe, there have been no new plugins added. Just routine maintenance updates to existing plugins. No new development on either site has taken place either. The Syndication plugin debug log has what looks to me to be a normal entry for 5/19, then there is no entry until 5/23:

[23-May-2016 12:32:19 UTC] This is a message from your Content Syndication Toolkit wordpress plugin.

There was an error when trying to get new syndication posts from the content creator. All posts in this import will need to be reimported.

Please login to wordpress and make a manual content pull request using the plugin tools under “Settings -> Content Syndication” in the wordpress admin area.

Here is the error message:

“failed to import: post [username].”

Again, “[username]” is the user from 5/17. That error repeats until the 25th, when I reset the index. Then we started getting:

[25-May-2016 13:17:26 UTC] This is a message from your Content Syndication Toolkit wordpress plugin.

There was an error when trying to get new syndication posts from the content creator. All posts in this import will need to be reimported.

Please login to wordpress and make a manual content pull request using the plugin tools under “Settings -> Content Syndication” in the wordpress admin area.

Here is the error message:

“Problem contacting the server. Please confirm your API Username and Password are correct. Error: transport error – HTTP status code was not 200”

What type of request to the XMLRPC file does the plugin make? Our host by default only allows POST requests to the file, but I may be able to get them to move on that. I’ve confirmed that the response to POST is 200.

I’ve reset the user account password again and still receive the same error. On the plugin screen, it reads after a manual pull: “Access denied to server. Your subscription may not be active OR your login details are incorrect.” That’s not true, though, and it’s always said that for manual pulls. But the post-publish push worked until after 5/19.

Hi

XML-RPC uses http as the transport. So can you reach the xml file in your browser?

https://www.YOURDOMAIN.com/xmlrpc.php

In the browser, I get a 405, with this notice: “XML-RPC server accepts POST requests only.”

That’s always been the case, though. Even syndication was working.

so the error you are getting is the ‘HTTP status code was not 200’?

If so, this is the error returned by the IXR_Client class within WordPress when it tries to make a post request to the master sites xmlrpc.php file.

If you can access the page via a browser and you get the “XML-RPC server accepts POST requests only.” msg and nothing else on the page then this is correct so it looks like the xmlrpc file is accessible.

Are you 100% sure that the mast site url is correct in the reader plugin on the client site? If there are any errors in this the request would obviously not return 200

Can you contact me via my website, i’d like to send you a custom version of the reader plugin to try and get more debug info on this

https://benjaminmoody.com/hire-me/

100% sure, yes. I’ll send you a message now.

Hi Ben,

My message get through okay? Thanks!

I also went ahead and purchased the Pro version of the plugin. Thanks!

Hi did you get my email yesterday with the attached zip file for the beta version of the reader plugin?

Ah, looks like it went to Spam. Thanks!

Hi

I believe this issue is now resolved can i close this?

As of this morning, looks like we’re all set. Thanks!