Brilliant Support – Almost Instantaneous!

I decided to try Stripe for taking on line payments after a bad experience with PayPal.

The theme I am using shipped with the Woocommerce Stripe plugin, but a large number of negative reviews prompted me to trial this one instead.

Everything went well until I encountered a strange error message when entering a test credit card purchase. After some head scratching I decided to lodge a support request.

I had hardly finished typing when I received a reply directing my attention to a couple of possible causes.

While checking these out, I received another message from support, advising that they had found the problem. It turned out that the error had nothing to do with the plugin, but was due to a default setting on another part of the site.

I was able to fix the problem merely by unticking a box, a solution that would never have occurred to me.

This sort of proactive support actually gives other people a bad name, because I always understood that support departments are supposed to be (a) slow to respond, (b) thin skinned and sensitive about suggestions that their product might not be up to scratch, and (c) quick to blame other plugins, the theme, WordPress or Donald Trump for the problem.

It’s early days with Stripe yet, but I have a warm feeling inside already after using this plugin.