Brevo and Contact Form 7 Integration

  • Resolved marialili

    (@marialili)


    1 year, 3 months ago


    Greetings, fellow community members!

    I’m reaching out to seek your assistance regarding the functionality of the Brevo and Contact Form 7 integration. After installing both Brevo plugins, configuring all the settings, and ensuring that the API key is functioning properly, I encountered an issue. Although all the lists have been successfully imported and are visible, a problem arises when I test the form submission. Upon submitting the form, my information fails to appear on the chosen Brevo list.

    While I do receive the automated email notifications as intended, the synchronization with the Brevo list does not seem to be taking place. I’ve already reached out to Brevo’s Customer Support team, but they informed me that since this integration isn’t their own creation, they are unable to provide assistance. They suggested that I get in touch with the Customer Support team for Contact Form 7.

    Given that there isn’t a dedicated Customer Support team readily available for Contact Form 7, I find myself seeking help here. Would anyone be kind enough to lend a hand and provide guidance?

    Your assistance is greatly appreciated!

    • This topic was modified 1 year, 3 months ago by marialili.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    See Brevo (formerly Sendinblue) integration

    I have the same issue: lists are displaying correctly, but I can’t see the e-mail on Brevo list after the form submit.

    I just have an e-mail input (your-email) and an acceptance, followed the integration guide already.

    • This reply was modified 1 year, 3 months ago by Sebastiano.
    • This reply was modified 1 year, 3 months ago by Sebastiano. Reason: added further details
    Thread Starter marialili

    (@marialili)

    Hello Takayuki Miyoshi,

    I greatly appreciate your assistance. After carefully following the steps, I realized that I had overlooked the Privacy settings, including the acceptance checkbox. Consequently, I’ve configured it now, ensuring that the acceptance_as_validation is set to on.

    For your convenience, you can verify the inclusion of the acceptance box within the form by visiting: https://underwaterpro.co/hire-talents/

    Although I have successfully submitted my details, they have yet to appear on Brevo. Is there an additional step or action that I need to undertake?

    Your guidance is immensely valued.

    Best regards,

    Maria

    • This reply was modified 1 year, 3 months ago by marialili.
    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Make sure you are testing with a unique email address that does not yet exist in Brevo’s lists.

    For me, that was the issue! I was trying with an e-mail existing in a different list. Thank you a lot Takayuki! ??

    Thread Starter marialili

    (@marialili)

    Hello!

    Thank you! It does work now! ??

Viewing 6 replies - 1 through 6 (of 6 total)
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