BREAKS SITE

Can you specify the other plugins/themes installed and their versions? I don’t know of any conflicts but it is worth looking into.

Can you check your webserver’s error log to look for any tracebacks or error messages around the time of the incident?

Hi there

The theme is The Gem.
I am willing to pay you to fix it.

Is there any way I can give you my wp-admin logins without it being displayed everywhere?

Otherwise does this help:

### WordPress Environment ###

WordPress address (URL): https://www.helpnbruidjie.co.za
Site address (URL): https://www.helpnbruidjie.co.za
WC Version: 4.3.1
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.1
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.20
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 10000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.44-MariaDB-0+deb9u1
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.1
WC Database Prefix: KQS3cDo8IF_
Total Database Size: 39.72MB
Database Data Size: 30.76MB
Database Index Size: 8.96MB
KQS3cDo8IF_woocommerce_sessions: Data: 1.19MB + Index: 0.03MB + Engine MyISAM
KQS3cDo8IF_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
KQS3cDo8IF_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
KQS3cDo8IF_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_woocommerce_order_itemmeta: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
KQS3cDo8IF_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
KQS3cDo8IF_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
KQS3cDo8IF_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
KQS3cDo8IF_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
KQS3cDo8IF_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_actionscheduler_actions: Data: 0.36MB + Index: 0.25MB + Engine InnoDB
KQS3cDo8IF_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_actionscheduler_logs: Data: 0.27MB + Index: 0.20MB + Engine InnoDB
KQS3cDo8IF_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
KQS3cDo8IF_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
KQS3cDo8IF_easy_pie_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_easy_pie_cs_entities: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_easy_pie_cs_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_easy_pie_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_ewwwio_images: Data: 1.52MB + Index: 1.73MB + Engine InnoDB
KQS3cDo8IF_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_options: Data: 4.11MB + Index: 0.31MB + Engine InnoDB
KQS3cDo8IF_postmeta: Data: 7.17MB + Index: 3.14MB + Engine InnoDB
KQS3cDo8IF_posts: Data: 3.05MB + Index: 0.38MB + Engine InnoDB
KQS3cDo8IF_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_revslider_layer_animations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_revslider_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_revslider_sliders: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_revslider_slides: Data: 0.16MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
KQS3cDo8IF_termmeta: Data: 0.17MB + Index: 0.02MB + Engine MyISAM
KQS3cDo8IF_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
KQS3cDo8IF_term_relationships: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
KQS3cDo8IF_term_taxonomy: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
KQS3cDo8IF_usermeta: Data: 0.19MB + Index: 0.06MB + Engine InnoDB
KQS3cDo8IF_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
KQS3cDo8IF_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
KQS3cDo8IF_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
KQS3cDo8IF_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
KQS3cDo8IF_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
KQS3cDo8IF_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
KQS3cDo8IF_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
KQS3cDo8IF_wc_product_meta_lookup: Data: 0.22MB + Index: 0.44MB + Engine InnoDB
KQS3cDo8IF_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_wfBlockedIPLog: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
KQS3cDo8IF_wfConfig: Data: 2.28MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_wfFileMods: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_wfHits: Data: 1.02MB + Index: 0.22MB + Engine InnoDB
KQS3cDo8IF_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
KQS3cDo8IF_wfKnownFileList: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_wfLogins: Data: 0.38MB + Index: 0.16MB + Engine InnoDB
KQS3cDo8IF_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_wfPendingIssues: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
KQS3cDo8IF_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
KQS3cDo8IF_wfStatus: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
KQS3cDo8IF_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
KQS3cDo8IF_yith_wcwl: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
KQS3cDo8IF_yith_wcwl_lists: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
KQS3cDo8IF_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
KQS3cDo8IF_yoast_seo_meta: Data: 1.47MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 833
custom_css: 1
customize_changeset: 1
itsec-dash-card: 8
itsec-dashboard: 1
mc4wp-form: 1
nav_menu_item: 6
ox_portfolio: 13
ox_testimonials: 10
page: 11
post: 20
product: 318
product_variation: 350
revision: 348
shop_coupon: 1
shop_order: 35
thegem_client: 10
thegem_footer: 1
thegem_gallery: 4
thegem_qf_item: 4
thegem_testimonial: 2
wc_voucher: 1
wc_voucher_template: 1
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (34) ###

Checkout Countdown for WooCommerce: by Puri.io – 3.1.0
Contact Form 7: by Takayuki Miyoshi – 5.2
Smash Balloon Custom Facebook Feed: by Smash Balloon – 2.15.1
Disable Right Click For WP: by Aftab Muni – 1.1.6
Duplicate Page: by mndpsingh287 – 4.2
EWWW Image Optimizer: by Exactly WWW – 5.6.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.2.0
Loco Translate: by Tim Whitlock – 2.4.0
Custom Login Page Customizer: by Hardeep Asrani – 2.0.1
MC4WP: Mailchimp for WordPress: by ibericode – 4.8
Really Simple SSL: by Really Simple Plugins – 3.3.4
Slider Revolution: by ThemePunch – 6.2.12
TheGem Theme Elements: by Codex Themes – 4.4.2
TheGem Demo Import: by Codex Themes – 4.1.3
White Label CMS: by www.videousermanuals.com – 2.2.1
WooCommerce Admin: by WooCommerce – 1.3.1 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Bulk Stock Management: by WooCommerce – 2.2.17 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Bulk Variations: by Lucas Stark – 1.6.4 – Installed version not tested with active version of WooCommerce 4.3.1
Woocommerce Checkout Addons & Upsells: by Isaac Oyelowo – 1.2 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Composite Products: by SomewhereWarm – 4.1.0 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Email Customizer: by cxThemes – 3.33 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce PayFast Gateway: by WooThemes – 1.2.6 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Min/Max Quantities: by WooCommerce – 2.4.6 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce PDF Product Vouchers: by SkyVerge – 3.5.4 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Product Add-ons: by WooCommerce – 3.0.24 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Shipment Tracking: by WooCommerce – 1.6.14 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Waitlist: by WooCommerce – 2.1.2 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce: by Automattic – 4.3.1
Wordfence Security: by Wordfence – 7.4.9
Yoast SEO Premium: by Team Yoast – 13.4.1
Wordpress Page Widgets: by CodeAndMore – 3.9
WP Social Chat: by QuadLayers – 4.6.9
Yoast SEO: WooCommerce: by Team Yoast – 12.7 – Installed version not tested with active version of WooCommerce 4.3.1
ZillaLikes: by ThemeZilla – 1.2.0

### Inactive Plugins (2) ###

Woo Admin Filter By Stock: by EXTREME IDEA LLC – 1.0.6
WooCommerce Cart Stock Reducer: by James Golovich – 3.30 – Installed version not tested with active version of WooCommerce 4.3.1

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: composite (composite)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #185 - /shop/
Cart: #186 - /cart/
Checkout: #187 - /checkout/
My account: ? Page does not contain the shortcode.
Terms and conditions: ? Page not set

### Theme ###

Name: TheGem
Version: 4.4.2
Author URL: 
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: thegem/woocommerce/cart/cart-shipping.php
thegem/woocommerce/cart/cart-totals.php
thegem/woocommerce/cart/cart.php
thegem/woocommerce/cart/cross-sells.php
thegem/woocommerce/cart/mini-cart.php
thegem/woocommerce/cart/shipping-calculator.php
thegem/woocommerce/checkout/form-billing.php
thegem/woocommerce/checkout/form-checkout.php
thegem/woocommerce/checkout/form-coupon.php
thegem/woocommerce/checkout/form-login.php
thegem/woocommerce/checkout/form-shipping.php
thegem/woocommerce/checkout/payment-method.php
thegem/woocommerce/checkout/payment.php
thegem/woocommerce/checkout/review-order.php
thegem/woocommerce/checkout/terms.php
thegem/woocommerce/checkout/thankyou.php
thegem/woocommerce/content-product.php
thegem/woocommerce/content-product_cat.php
thegem/woocommerce/content-single-product.php
thegem/woocommerce/content-widget-product.php
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/admin-cancelled-order.php version 3.7.0 is out of date. The core version is 4.1.0
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/admin-failed-order.php
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/admin-new-order.php
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/customer-completed-order.php
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/customer-invoice.php
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/customer-new-account.php
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/customer-note.php
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/customer-on-hold-order.php
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/customer-processing-order.php
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/customer-refunded-order.php
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/customer-reset-password.php version 3.7.0 is out of date. The core version is 4.0.0
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/email-addresses.php version 3.5.4 is out of date. The core version is 3.9.0
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/email-customer-details.php
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/email-downloads.php
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/email-footer.php
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/email-header.php version 2.4.0 is out of date. The core version is 4.0.0
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/email-order-details.php
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/email-order-items.php
/var/www/vhosts/helpnbruidjie.co.za/httpdocs-alt/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0
thegem/woocommerce/global/breadcrumb.php
thegem/woocommerce/global/form-login.php
thegem/woocommerce/loop/loop-end.php
thegem/woocommerce/loop/loop-start.php
thegem/woocommerce/loop/orderby.php
thegem/woocommerce/loop/pagination.php
thegem/woocommerce/loop/price.php
thegem/woocommerce/loop/rating.php
thegem/woocommerce/loop/result-count.php
thegem/woocommerce/loop/sale-flash.php
thegem/woocommerce/myaccount/form-edit-account.php
thegem/woocommerce/myaccount/form-edit-address.php
thegem/woocommerce/myaccount/form-login.php
thegem/woocommerce/myaccount/form-lost-password.php
thegem/woocommerce/myaccount/form-reset-password.php
thegem/woocommerce/myaccount/my-account.php
thegem/woocommerce/myaccount/navigation.php
thegem/woocommerce/myaccount/orders.php
thegem/woocommerce/order/order-details-customer.php
thegem/woocommerce/order/order-details-item.php
thegem/woocommerce/order/order-details.php
thegem/woocommerce/product-searchform.php
thegem/woocommerce/single-product/add-to-cart/external.php
thegem/woocommerce/single-product/add-to-cart/grouped.php
thegem/woocommerce/single-product/add-to-cart/simple.php
thegem/woocommerce/single-product/add-to-cart/variable.php
thegem/woocommerce/single-product/meta.php
thegem/woocommerce/single-product/rating.php
thegem/woocommerce/single-product/related.php
thegem/woocommerce/single-product/review.php
thegem/woocommerce/single-product/tabs/additional-information.php
thegem/woocommerce/single-product/tabs/description.php
thegem/woocommerce/single-product/tabs/tabs.php
thegem/woocommerce/single-product/title.php
thegem/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0

Outdated Templates: ?
					
					
						Learn how to update

### Composite Products ###

Database Version: 4.1.0
Template Overrides: –

### Action Scheduler ###

Complete: 789
Oldest: 2020-06-27 08:16:04 +0000
Newest: 2020-07-28 07:49:04 +0000

Pending: 1
Oldest: 2020-07-28 08:49:04 +0000
Newest: 2020-07-28 08:49:04 +0000

You can email me <[email protected]> the error log entries if you don’t want them public, but please don’t email the admin credentials.

• This reply was modified 4 years, 7 months ago by James Golovich.

@jamesgol, my site also just broke and we narrowed it down to your plugin. The site slowed to a crawl a couple days ago and it returned to normal speed once we disabled the plugin. When I did test deactivating the plugin in our stage environment, I did the get the same critical error as @venelee but luckily was able to disable it in our production site without the error.

@johnlaw3742 Can you get the errors from the logs?

James, thanks for the quick reply. We didn’t have logs enabled while the crash happened. I turned logs on now but have not been able to replicate the issue. Having said that, the plugin is still slowing down the entire site when enabled. I read the documentation and traced that back to our site’s cache service – when I turn off caching on the shop pages, the site speed returns to normal on our staging environment. I’ve tried the same thing on our production site which is an exact copy, but it’s not working. I’ll keep trying.

@johnlaw3742 Are you also using the same theme? What other plugins are you using?

@jamesgol I’m using the same theme and plugins I always have been using. Today I see there is a new Jetpack and Yoast SEO plugin update – I’ve updated both and now I can enable your plugin again without slowing down the site. Although now, I do have to turn it off in the WooCommerce > Integrations > Cart Stock Reducer screen if I have the site hosting company’s caching service turned on otherwise, it will slow down again. Hope this helps if others have an issue.

What theme are you using? If I can reproduce the issue I can try to figure out the problem.

Did this just happen suddenly or after updating WordPress and/or other plugins?

I am using Coral Dark 1.2 Theme (https://www.coralthemes.com/product/coral-dark-wordpress-theme/)

This just happened suddenly one day although looking at the files in our FTP server there seemed to be some sort of small wordpress core update a few days ago

WooCommerce had some serious conflicts with their version 4.4.0 but they removed the problem in 4.4.1. I haven’t been able to reproduce any issues with that version. If you are still having problems, let me know.