Breaks other GA4 analytics plugins

Hi @kattouf,

It’s possible that the other plugins are the only ones working while both are active. The Pixel Manager doesn’t work well with other pixel-tracking plugins.

As much as possible, we recommend our users consolidate all pixels into Pixel Manager to avoid any tracking issues.

Google also doesn’t recommend having multiple tag installations on the site. So, it would be better to only use the Pixel Manager for conversion tracking.

Could you try removing the other pixel-tracking plugins on your site? See if the issue persists.

Let me know if you have any questions.

Regards,
Kenneth

Hello Kenneth,

Yours works, it’s the others that break.

I use yours for google ads and the other for analytics. but yes i agree not to use both. (it used to work last time i checked)

Anyway, If i use your GA4 tracking, does it track add to carts and views and purchases through analytics? only just page views?

thanks
/J

Hi @kattouf,

You have to configure the GA4 Data API to track these events (Add to cart& view item). Here’s a tutorial you can follow to set this up – https://sweetcode.com/docs/wpm/plugin-configuration/google-analytics#ga4-data-api.

For the purchase event, this is already tracked by default when you configured Google Analytics in Pixel Manager.

I hope that helps.

Let me know if you have any questions.

Regards,
Kenneth

I’m closing this thread due to inactivity. (We’re assuming that this is already resolved.)

Feel free to add a new reply if you have a new information about this issue.

Thanks!
Kenneth

Hi @kavillarosa,

I am using Pixel Manager for WooCommerce for more than an year to track Google Ads conversions. I must say it does its job really well – thank you for your great work!

That said, I must say that I have the same problem – Pixel Manager for WooCommerce breaks the official WooCommerce Google Analytics Integration.

For several months I had both plugins installed – Pixel Manager for WooCommerce for tracking Google Ads conversions and Google Universal Analytics, and WooCommerce Google Analytics Integration to track the new GA4. Actually I decided to use both for Google Analytics tracking, since I found this article, where Google Support explains how to install GA4 alongside Universal Analytics. I decided that this is perfect solution for me, since I wanted to start collecting GA4 data immediately, but keep the old Universal Analytics since its data was used for Google Data Studio dashboards.

Somewhere around 9 November 2022, the GA4 stopped receiving data. I noticed it immediately, but since I had Universal Analytics still working it was not a big deal. I suspected that some of the plugins had a bug and expected it to be fixed in an upcoming release.

I waited several weeks, but the problem was still there – GA4 data was not reported to Google. Since WooCommerce Google Analytics Integration plugin was responsible for the data collection for the GA4 property I suspected that the problem was related to the plugin and created a support topic. After more people joined the topic we figured out that the problem was not in the WooCommerce Google Analytics Integration plugin itself. The plugin works as expected when Pixel Manager for WooCommerce is deactivated.

It appears to me that Pixel Manager for WooCommerce interferes with the work of the other plugin.

From what I see there are other people which have the same problem. Both plugins are great, but they cannot work together.

Kindly asking you to review the plugin and if possible to make it more friendly to the other WordPress plugins for Google Analytics?

Hi @sveslavchev,

Thank you for bringing this into our attention.

The WooCommerce Google Analytics Integration was changed recently. This lead to this problem.

The Pixel Manager for WooCommerce(PMW) deactivates the WooCommerce Google Analytics Integration if Universal Analytics (GA3) is enabled in our plugin (PMW).

This is fine because the WooCommerce Google Analytics Integration only tracks GA3. But, since it was updated to track GA4, the logic changed.

Our developer has already released a fix for this issue. We already removed the deactivation filter that’s causing problems with the WooCommerce Google Analytics Integration.

You can check that in our changelog – https://sweetcode.com/docs/wpm/changelog/free.

Please update your Pixel Manager for WooCommerce plugin to the latest version.

Let me know if you have other concerns.

Regards,
Kenneth

• This reply was modified 1 year, 10 months ago by Kenneth.

@kavillarosa thanks for the plugin update.

I am also very thankful for the comment left by @alexv on the same topic, but left on this support thread for the WooCommerce Google Analytics Integration plugin.

Kind regards
Svet

@sveslavchev Thanks for reporting this and pointing us to the discussion in the support forum for the WooCommerce Google Analytics Integration.

Regards
Aleksandar