Thank you for your review and for reporting the issue you experienced with our plugin. We sincerely apologize for any inconvenience this may have caused.
Our team has thoroughly tested the scenario you described but was unable to replicate the issue on our end. This suggests there might be a conflict with another plugin or theme installed on your site.
To help us identify and resolve the issue, could you please try the following troubleshooting steps:
- Disable other plugins: Temporarily deactivate all other plugins except ours and see if the issue persists. If the problem is resolved, you can re-enable the plugins one by one to identify the conflicting plugin.
- Switch themes: Temporarily switch to a default WordPress theme (such as Twenty Twenty-One) to check if the issue is theme-related.
Your cooperation is highly appreciated, and we are committed to resolving this issue for you as quickly as possible. Please let us know the outcome of these steps or provide the requested information, so we can assist you further.
Thank you for your patience and understanding.
