Breaks Elementor page builder

  • Resolved boardboss

    (@boardboss)


    1 year, 2 months ago

    With your plugin installed, I get this message every time I attempt to edit a post using Elementor:

    Sorry, the content area was not found in your page.
    You must call ‘the_conent’ function in the current template, in order for Elementor to work on this page.

    When I followed the troubleshooting procedure, I found that this happens only when your plugin is active and also happens regardless of the template used. I tried Astra Child, Astra, Hello, and Twenty Twenty-Three.

    This, plus the fact that the message displayed in your plugin cannot be removed or hidden is a dealbreaker for me. If you address the Elementor issue, that would be great for other users. That leaves the message issue, and it appears that cannot be resolved, even if the file contents for ‘template.php’ are removed,

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Bill Minozzi

    (@sminozzi)

    Hi Boardboss,

    Thank you for letting me know. I will try to reproduce this issue on my server.

    Cheers,

    Bill

    Plugin Author Bill Minozzi

    (@sminozzi)

    Hi,

    I installed Elementor, and I was able to edit posts without any issues even with reCAPTCHA For All installed.

    Cheers,

    Bill

    Thread Starter boardboss

    (@boardboss)

    I would be willing to install Elementor on the temporary site I spun up to test the other issue and test it there; however, there is no way I am going to put it on another site and take a chance of causing more trouble. I will let you know how it goes.

    Thread Starter boardboss

    (@boardboss)

    I installed Elementor free and tried to edit a page. I got the same message: “Sorry, the content area was not found in your page.” I then tried with Elementor Pro and got the same message. All this is on a net-new WordPress install.

    It happened with the default template (2023) and Astra, which is used on the site from the original report. If I disable your plugin using the general settings or deactivate the plugin using the admin dashboard, I can immediately edit any page again.

    Plugin Author Bill Minozzi

    (@sminozzi)

    Here are some suggestions:

    1. Elementor requires a substantial amount of memory to operate. Please ensure that you have sufficient memory available.
    2. Consider using an updated web browser for the best experience. We recommend using Chrome or Firefox.
    3. Clear your browser cache to resolve any potential issues.
    4. Perform a thorough desktop malware scan to rule out any malicious software causing problems.
    5. Check your error log for any error messages that might provide insights into the issue.
    6. Ensure that you are using PHP version 7.4 or higher, as this is a requirement for optimal performance.
    7. Verify that your WordPress installation is running the latest version available. Keeping your WordPress up to date can resolve compatibility issues.
    Thread Starter boardboss

    (@boardboss)

    Per your response:

    1. The memory allocated to WordPress on this server was above the minimum requirements, as it was on the temporary server I spun up to further test your plugin. I work with Elementor on at least hundreds of sites on countless servers, mostly VPNs. I have never encountered this specific error in the past.
    2. Chrome version: Chrome is up to date Version 117.0.5938.132 (Official Build) (64-bit)
      Firefox: Firefox is up to date 118.0.1 (64-bit)
    3. I tried clearing cache, as well as using incognito/private modes. The problem also appeared when I accessed the site from Chrome on Android, using the desktop version option in the browser. In EVERY the error disappeared when I deactivated your plugin.
    4. I use the same antivirus/malware I have trusted and used for over 20 years. It has and always will be licensed and up to date.
    5. Nothing in the error logs on either server pointed to any problems. Nothing recently logged on the original server I used, and nothing at all logged on the test server. Probably because I didn’t use too many plugins. ??
    6. I mentioned this somewhere in one of these tickets. Both servers were running PHP 8.2.10
    7. WordPress is always updated automatically on every install I work with. We use monitoring software to ensure updates occur as quickly as possible and are ready to roll back the update if problems arise. When I spun up the test server, it was already at the latest version 6.3.1.

    Please don’t hesitate to let me know if you have any additional suggestions. Since I uninstalled your plugin, this matter is no longer important since it will not impact me. I am certain some issue remains since I could replicate the issue I reported on a different server in a different WordPress installation.

Viewing 6 replies - 1 through 6 (of 6 total)
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