Branda Media Structure Bug

  • Resolved H S

    (@hsobhy)


    2 years, 11 months ago

    Hello,
    I really find this plugin amazing and useful, hence for the first time I share bugs/reports. The plugin modules use sometimes the media library to upload photos (e.g. login screen background) and I think there is an issue with the last month slash so it uploads to uploads/2022/03FileName_size.ext instead of uploads/2022/03/FileName_size.ext and these files work fine but can’t be delete when use “Delete permanently” function.

    Wish you the best and thank you for this modern high quality plugin. will try to get the PRO as soon as I can.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @hsobhy

    I hope you are doing well.

    We are happy to hear you like the plugin.

    Sorry to hear you are having this issue.

    I tried to replicate the problem on my lab site but I was not able, it worked fine:

    https://monosnap.com/file/jUFPUDxx2WtY9SfwreBz3EB4HsZiTj

    “The plugin modules use sometimes the media library to upload photos”

    We use the default WordPress upload process so I am wondering if this is related to the Branda plugin, but we would like to run some more tests.

    Is it happening randomly for you?

    Can you please let us know your PHP version, WP Version and if you are using Apache or Nginx?

    Best Regards
    Patrick Freitas

    Thread Starter H S

    (@hsobhy)

    Hello,
    Thank you for your reply ??
    I still can’t figure out how to replicate the issue! most likely it’s in some step when changing the login template then choose to delete and upload a new background. I think it happened when uploaded a large landscape when the template require a vertical image size. all I know that I have files that had to delete them and the screenshot below from my Plesk/hosting panel trash https://ibb.co/c1L5M4s

    I will keep testing that plugin because I really love it and love how you guys made all the effort to make it that way! Promise will back if there is anything or figured why that happened.

    =====================
    System info:
    – PHP version: 7.3.30
    – OS: Linux
    – Server software: Apache
    – CP : PLESK
    Wordpress info:
    – Version: 5.8.3`
    ====================

    Thank you ??

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @hsobhy

    Thank you for response and additional information!

    I just tried to replicate this multiple times on my own test site (also set with PHP 7.3.30 and powered by Apache), with no other plugins than Branda and with Twenty Twenty-One and Twenty Twenty-Two plugins – but to no luck.

    I tried big and small images, landscape and portrait mode – still no issue. I admit I’m not sure what is happening here but I’m wondering if this is really an “upload issue” or perhaps there’s some additional factor (like other plugin or some option of the theme) that maybe “some times” kicking-in and e.g. alter/break the image URL/path information in database rather than upload itself…

    Are you using any image or DB optimization plugins (other than our Smush for images)?

    Did it ever happen to you with any other plugin or with core Media Library upload?

    Best regards,
    Adam

    Thread Starter H S

    (@hsobhy)

    Hello,
    I have found the file in media (this is for the blue abstract template background – uploaded 20 APR) >> here is the link : https://ibb.co/BjVMtpL

    Anyway it didn’t happen again and I can’t replicate it.

    Thank you ??

    • This reply was modified 2 years, 11 months ago by H S.
    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @hsobhy

    Thank you for the update.

    We will keep eye on it in case we can replicate it or any other user reports the same, since you can’t replicate it anymore too I am marking this as resolved but feel free to let us know if you have any additional questions.

    Best Regards
    Patrick Freitas

Viewing 5 replies - 1 through 5 (of 5 total)
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