Braintree Payments soft declining all new orders

  • Resolved modestcoffee

    (@modestcoffee)


    4 years, 1 month ago

    I have about a 1/2 dozen orders that have failed this morning and they are all getting soft decline 2046 results. I have the log from a test transaction and need to know where to send it. Please help.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter modestcoffee

    (@modestcoffee)

    https://snippi.com/s/bb13mwg is the transaction log

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    ~deleted~

    • This reply was modified 4 years, 1 month ago by Ross V. a11n. Reason: Wrong forum
    Steve

    (@skyvergesteve)

    Hey @modestcoffee

    Thanks for contacting us about Braintree for WooCommerce! Sorry to hear our plugin is giving you trouble. I am happy to help out ??

    I took a look through your logs and I do see that with the soft_declined issues, there is a corresponding processor response code 2046. From the Braintree site, this error occurs when:

    The customer’s bank is unwilling to accept the transaction. For credit/debit card transactions, the customer will need to contact their bank for more details regarding this generic decline.

    Are the orders that are getting the soft decline of a certain product type, such as a subscription product? Were there any changes made to the site or plugin prior to the soft declines occurring?

    Cheers,

    Steve
    SkyVerege

    Steve

    (@skyvergesteve)

    Hey @modestcoffee

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Cheers,

    Steve
    SkyVerge

Viewing 4 replies - 1 through 4 (of 4 total)
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