Boxzilla not working on Mobile

  • Resolved aniemczyk

    (@aniemczyk)


    7 years, 1 month ago

    We’ve got popup forms for a Mailchimp sign up at two locations on the homepage. It works fine on desktop and small screen sizes (on desktop). But it’s not working when on mobile. I’ve created a second form, removing the width as a test and that still did not resolve the issue. Therefore, you’ll see the first is linking to one form, and the second button is linking to another for testing purposes.

    Why are they not appearing? Any advice or an alternative is appreciated.
    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Lap

    (@lapzor)

    What type of phone do you use to test (Android / iOS?) and what browser are you using on the phone?

    This is about the popup that shows when you click the “sign up to newsletter” button on the bottom of the page?

    thanks for letting us know.

    Thread Starter aniemczyk

    (@aniemczyk)

    Yes, it’s about the “sign up to the newsletter” on the bottom of the page and also the same button just below the main slider at the top.

    I’m on iOS (version 10.2.1), Safari.

    Plugin Contributor Lap

    (@lapzor)

    Thanks, we found the issue ans will fix it in the next update.

    In the meantime, using the shortcode instead of the #boxzilla-id link will also fix it:

    https://kb.boxzillaplugin.com/shortcode-boxzilla-link/

    Hello, I write here because I have the same problem. I tried to follow your solution but without success. I have a box, called by a button, that on mobile device doesn’t work properly. I tried to set a dimension larger than which, the box hasn’t to show, but also this solution doesn’t work. Can you help me? Any advice about? Really thanks

    The website is https://www.sadasbi.com:8180/sadasdb_wp_svil/ , the button is the “News” icon on the top bar

    Hi, it’s me again, only do share how I solve. I write in my style.css a media query option: @media screen and (max-width: 768px){
    .nomobile{
    display:none;
    }
    }
    I put the class .nomobile in the link that I use for the toggle button of the popup. In this way when I surf the website from a mobile device, I don’t see the button link.

Viewing 5 replies - 1 through 5 (of 5 total)
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