Bookings are totally messed up!!! HELP

Hello rsatya,

I’m sorry that this is not working on your site – I can see the issue on that page and also strange JS error in console (that is why clicking on the free slot is not working), that does not show on my site.

Can you tell me what is version of Appointments+ on your site and what is PHP version?
Could you for testing purposes switch to default WordPress theme and see if this will resolve issue with clicking in free slots?

Also please check if dates in working hours and exceptional non-working days are correct for your service providers. Maybe there is some mismatch there and that is why non-working days are showing?

kind regards,
Kasia

Its definitely not the exceptions in the calendar for service providers… all of that looks normal.

I think its version 4.7.3.

I dont know how to find PHP version. Is there any way someone can call me? This is somewhat of an emergency and I feel blind here as all of this is a very foreign language to me. (1-778-686-1333) I’d appreciate being walked through the steps.

I also dont want to switch themes because I dont know how and dont want to mess any thing up on the site?

I have enabled access, is there any way you can go into the backend? I can provide login information?

Hello @rsatya, hope you’re doing well!

I’ve visited your site and the schedule is visible from my end, please see this screenshot. Though I can see that the time slots are not appearing.

I also dont want to switch themes because I dont know how and dont want to mess any thing up on the site?

Themes can be changeed from your dashboard. Navigate to Appearance > Themes and activate Twenty Sixteen or Twenty Seventeen theme, this change shouldn’t affect your current theme settings

Once you switch the theme, visit bookings page and see if you can book an appointment.

After this test, switch back to a current theme you’re using.

I have enabled access, is there any way you can go into the backend?

If you are member on premium.wpmudev.org and enabled access using WPMU DEV Dashboard, please post a new thread in our forums. We can’t access your site from www.remarpro.com.

Otherwise, please email us directly to [email protected]. Send this:
– Subject: “Attn: Nastia”
– A link to this thread

Kind regards,
Nastia

Thank you for using Appointments. I am going to mark this topic resolved because we moved it to email. If this issue does not get resolved we can reopen the ticket. Thanks again!