booking page redirecting problem

  • Resolved droomarario

    (@droomarario)


    3 years, 10 months ago

    Hello, I would like to make an enquiry.

    We are using your booking system, thanks for providing great engine. But since 2 days ago, a redirecting problem occurred. (it was around 28/JAN/2021 11:00PM(PST) when we noticed the problem.)

    The booking system has about 4 steps(pages), which is as follows.
    1) page for selecting room types
    2) page for selecting date and number of people
    3) page for checking booking information and options
    4) page for entering billing information

    When a user selects date and number of people(page 2) and click ‘next’ to go to page 3, the site redirects to the main page of the site. As far as I can tell, I think it is not regarding device or browser.

    When the site redirects, the domain contains the information for booking. For example, the following domain should show page for checking booking information and options(page 3 from above).

    https://d-jeju.arario.com/?task=showprc&roomsnum=1&roomopt%5B0%5D=4&adults%5B0%5D=1&children%5B0%5D=0&days=1&checkin=1615442400&checkout=1615514400

    But it redirects to the main page. (https://d-jeju.arario.com/)

    Booking via ‘Bookings Calender’ at the administration page is totally fine, if it may concern.

    I hope our problem and my description is well conveyed, and we will wait for your response. I hope the problem can be fixed by simple adjust. If it is something that can be fixed in the administration level, could you be kind to help us how. Thank you for your effort.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author e4jvikwp

    (@e4jvikwp)

    Hello,

    Thanks for the detailed description of the issue. The links you posted clearly highlight that the booking process is currently not being handled by any “page”, it’s like if everything is being routed from the home page, and this is wrong.

    You have several options to let your guests start the booking process, you can use a widget in your home page, or you can use some Shortcodes of Vik Booking to add some menu links for your guests, like a “Rooms List” page.

    As you may be aware, the home page should not use Shortcodes of Vik Booking, as the home page is like a “special page” for WordPress, where there is no real “page ID” or “post ID”. Therefore, the routing functions for the booking process cannot work in the home page, you need to append a suffix to your website base URL like https://yourwebsite.com/book-now/. In your case there is no suffix in the URL, just some values appended to the query string of your website’s home page. That’s why you are having problems.

    In the home page of your website you can use as many widgets as you want, but you are not supposed to use any Shortcodes of Vik Booking there. Moreover, if you use a widget like “Rooms” or “Search Form”, then you should define its parameters correctly: the setting “Page” of each widget of Vik Booking plays a fundamental rule, as it defines how to route the booking process. In short, that’s the link or action of the form, and so it will be the “landing page” of your booking process.

    We invite you to get in touch with our technical support team directly from our website in case you have any questions or problems. Thank you.

    The VikWP Team

    Thread Starter droomarario

    (@droomarario)

    Thank you so much for the reply. It took me some time to notice that the suffix(in my case, ‘~.com/d-room-????/’) somehow disappears when users click ‘next’ on the reservation page, so the page redirects to the main page and users cannot process the reservation. There was Korean language in the url, and I thought it caused the problem. I fixed it to english(‘~.com/d-room-reservation/’), and now it works perfectly. Thanks again for the kind and detailed reply.

    • This reply was modified 3 years, 9 months ago by droomarario.
    • This reply was modified 3 years, 9 months ago by droomarario.
    Plugin Author e4jvikwp

    (@e4jvikwp)

    We are happy to hear you were able to solve the routing problem!
    Thanks for letting us know.

    The VikWP Team

Viewing 3 replies - 1 through 3 (of 3 total)
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