Booking no longer working, can not login to book

If you disable all plugins except for Events Manager is the problem resolved?

No, still the same.

On my website https://premio.parceirosvoluntarios.org.br/?event=premio-parceiros-voluntarios the same error occurs. There appears no error, but not bearing the inscription.

@leandroharter I think this is something completely different. Try re-saving your permalinks.

@generic0 If you don’t fill in the form and just click the button do you see the pink box with error messages?

caimin_nwl – if I click the login button I go to the login for WP – no error messages.

If I do click the login button and login on the WP screen then go back to the event page, the screen is exactly the same – it does not say that I am logged in.

If I go ahead and fill in all the booking fields I see the processing spinning wheel, that goes away and again I see the same form – no success messages or anything just the same form, the booking does not appear in the admin area.

I tried this link – https://ctkretreat.com/?event=a-retreat-for-priests-made-holy-by-our-shared-ministry

and seems to be working fine

Booking successful, pending confirmation (you will also receive an email once confirmed).

does booking work when not logged in?

I’m wondering if you have a caching plugin (or a caching service on your server) that could be causing issues.

@ angelo_nwl – yes I see your booking, thank you for testing, BUT now try to go back and book another event let me know if you can login again or what happens when you fill out the form…

From the information I have now — that’s seems to be where the issue is.

If someone has booked one event, then goes back a day or two later and tries to book a second event then nothing seems to work.

@marcus – They allow guest visitors to book events (lots of elderly attendees so its easier), that setting in admin is set to yes. And that does work yes.

It may have something to do with people not receiving the email notification of their user accounts… I have to look into this more. But it does seem to be random, if you fill out the form sometimes it will submit, other times nothing happens, you hit the button to book the event, it cycles through and no success or error message displays, the form is there again.

sorry, can’t try it while login since I didn’t get any confirmation email/new user email; maybe you can try to change mail sending method at Settings > Email > Email Settings > Mail sending method e.g. change it to smtp then use your gmail account to rule out any server issue

angelo_nwl, thank you I did make that change during one of my recent tests and for the first time I did receive the email confirmation so that may have been the issue, I will run a couple more tests just to be sure… actually….

I’m going to delete your test account in the admin area — do you mind signing up again and let me know if you get the confirmation again?

Hi,

I just tried it again I get the same booking success message

Booking successful, pending confirmation (you will also receive an email once confirmed).

Thank you angelo!