Booking is not arriving on destination email

Hi 123mike,

There are a number of things that can effect email delivery, most of them related to your email server’s configuration. The FAQ includes a 5-step checklist to help you determine the source of the problem.

Looks like it only works on an assigned email on the General Settings on the wp admin and not on the settings on the booking itself.

I want to use a separate email on the general settings and on the email settings on the booking. How do you do it? Take note we are using gmail and a hostel email address.

Follow up please.

Hi 123mike,

In order to improve delivery rates across most servers, the plugin uses the general WordPress admin email in the From header, and the Reply-To email under Bookings > Settings > Notifications is used in the Reply-To header.

You can override the From email by using a micro plugin that I wrote. To use it, click the Download button at the top right, unpack the .zip file, open the .php file in a text editor and find this line:

return '[email protected]';

Change the email address to the From address you’d like to use, save the file, upload it to your /wp-content/plugins/ directory and then activate it from your WordPress admin area.

You’ll want to make sure you test this. Many email servers are configured to only send emails with From headers with specific, approved email addresses. And if your email server is not configured with proper DKIM or SPF records which match the From header, many recipient servers will reject it.

You’ll want to follow up with your web host if you have any problems.

I have not installed the plugin yet. And I did some testing and looks like the reply-to address to message customers works.

Now the main problem is that the admin are not receiving the notification of email for new bookings (this is important). Will this plugin solve the problem?

Take note both admin email and reply-to email on the Booking settings use the same gmail address.

Hi 123mike,

I can’t really say whether this plugin will solve your problem. If you’re receiving some of the booking notifications (ie – to the customer) but not others (to the admin), then it doesn’t sound like the From address is the source of your problem. In that case, it may not solve the problem for you.

The only person that can really figure out what’s going on for you is your web host. They should be able to look at the mail server logs to determine if the emails are actually getting sent, or if they’re getting blocked on their end.

If the emails are getting blocked on their end, they should be able to tell you why. If the emails are getting sent, then they’re probably being denied by the recipient server, which can be caused by any number of issues related to your mail server.