Booking Form submission adds all available tickets to the booking

  • Resolved collinr3

    (@collinr3)


    4 years, 9 months ago

    I am in the process of setting up bookings with multiple ticket types and I have a problem with the booking form that results in overbooking of tickets.

    1) Create an Event, add two ticket types, setting a minimum order to 0
    2) Enable Booking for the event, enable Guest bookings with no login required.
    3) Go to the event listing and select the event.
    4) Note the booking form is displayed showing both ticket types, each with a minimum quantity of 1
    5) Without changing the ticket quantities enter a name and email address and book
    6) Goto Booking Manager and note that a booking has been created for 2 tickets

    What I would expect with a multiple ticket event is that by default, each ticket type for the event is set to 0 in the booking form until the user selects a quantity and then only the quantity selected is ordered.

    Am I doing something wrong, is this current design or have I stumbled on a bug?

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support angelo_nwl

    (@angelo_nwl)

    just to confirm, did you set the Tickets as required?

    Thread Starter collinr3

    (@collinr3)

    Ahhh – yes, I did. I have now unchecked that box for each ticket type and they now default to zero.

    I interpreted that setting to indicate that a ticket was required to gain entry to the event, rather than the usage inferred by your question ie that it determines whether the user must have a ticket of that type to gain entry. I can now see that one usecase for this option is where all users must purchase an ‘entry’ ticket, but can optionally choose to purchase a backstage add-on ticket.

    Thank you for guidance.

    PS: Is this option covered in the documentation – I couldn’t find it in the Set Up Event Bookings section https://wp-events-plugin.com/documentation/set-up-event-bookings/

    If it isn’t, I’d be happy to Draft something for inclusion in a future documentation update, if that would be helpful.

    Cheers, and stay safe ??

Viewing 2 replies - 1 through 2 (of 2 total)
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