Booking form not showing well on mobile devices

  • Resolved alison

    (@alisonbee)


    6 months, 3 weeks ago

    Hello,

    The booking form is not responsive and is not well displayed on mobile phone on my theme.

    It seems that there is some incompatibility because some others pages that not contains the booking form don’t show well too, like https://www.merletteceramique.com/presentation. Once I disable the plugin I can see the responsiveness is working fine

    Do you have any suggestions for fix this issue, please?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support dimplemodi

    (@dimplemodi)

    Hello,

    Regarding the issue of the Booking Form not working on mobile devices, it’s possible that there’s a CSS conflict with the other plugin. If you are using any caching plugin then please clear the website cache and then check again. Also, please check once in the incognito tab in your browser.

    However, when I tried to check the issue on your website using the provided URL, it appears that you have deactivated the BookingPress plugin, so I’m unable to investigate it further.

    Thanks

    Thread Starter alison

    (@alisonbee)

    Hello,

    So sorry, I forgot that I deactivated the plugin in order to make the website works again. You can find a copy with the plugin activated here : https://merlette.alybee.fr/reservation/

    I do not use any cache plugin.

    Thanks a lot

    Plugin Support dimplemodi

    (@dimplemodi)

    Hello,

    I apologize for the late reply!

    I’ve checked your given URL and it seems that the plugin is currently deactivated so I can’t check your concern. Please activate the plugin and let me know so I can check further and assist you.

    Thanks

    Thread Starter alison

    (@alisonbee)

    Hello !

    It’s activated on the link of my last comment: https://merlette.alybee.fr/reservation/
    Please don’t check the link on the first comment.

    Thanks a lot ??

    Plugin Support dimplemodi

    (@dimplemodi)

    Hello,

    I’ve checked your page URL where you placed the Booking Form and it seems that the upper container (vc-container) lacks width CSS, leading to conflicts with mobile devices. I recommend you apply the “vc-container” 100% width and check again.

    Herewith I’m providing a custom CSS to resolve the issue.

    .vc-container{ width: 100% }

    Copy and paste the above code to your > WordPress > Appearance > Customize > additional CSS and save the changes. Also, if you’re using any caching plugin then please clear the cache after adding the Custom CSS and then check again.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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