Booking fee showing wrong currency symbol on checkout

Hi @scatman_uk ,

Thank you for reaching out.

I just visited one of your events that has a ticket with it, tried to do a ticket purchase, and it seems the issue (as described) no longer exists (see https://go.screenpal.com/watch/cTnjiEnhQmI). Have you got this sorted out?

No, as you can see from your own screenshot there is a $ symbol next to the transaction fee of 0.75 when the currency should be in ￡ pounds.
It’s only a minor thing but a little confusing when the totals are in pounds but one of the line items is not!

Hi @scatman_uk ,

Thank you for your message and the clarification. I totally missed that.

Unfortunately, however, I have not been able to reproduce this issue in my testing environment running only The Events Calendar/Event Tickets plugins. I cannot seem to get the line “Transaction fee” to show up at the checkout screen (see https://go.screenpal.com/watch/cTnQQjnhX1I). Do you happen to have some customization done on your site?

If you go to ‘Tickets’ – ‘Booking fee’ and add a new fee, select percentage and then a percentage amount then it will add that line.

Hi @scatman_uk ,

Thank you for your message and the information.

I was able to reproduce the issue in my testing environment, created an internal bug ticket for this, and added your case to it. Thanks for all the details. I will definitely pass it along to our engineering team.

I am unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified when there are any updates.

If you do have other concerns or issues you need help with, please create another thread, as it helps us track different issues.

Again, thank you for your patience. Hang in there.

—
Internal Bug Ticket Reference: TECTRIA-755

—

Hi @scatman_uk

We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog. We’ll also update you through this thread once the fix is out.

I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.