RE: I didn’t see that replying to the email is worthless.
I’m really sorry; I do not understand. I did not send an email as a reply to this. It is not possible because the wp.org support forum does not share user account email addresses.
RE: While in the customizer, the company name appears bold. But disappears once we publish the page. So something in the code is interfering?
Looking at the site in question… it appears the font-family used on the site does not have a bold weight. So, you will only see the normal weight. Use the following CSS instead:
#cn-tile-plus span.org.fn.notranslate {
font-family: Arial, Helvetica, sans-serif;
font-weight: 900;
}
As for a reason, it appears correct in the Customizer; my best guess is that a different font-family is used.
I hope this helps; please let me know.