Bluesnap iframe fields are not loaded from EU

Hey @mzmzmzmz ,

Hope you are doing well!

Could you please provide us with the System Report from your site? You can find it at “/wp-admin/admin.php?page=wc-status&tab=status”. We recently conducted tests for the EU region, and the Hosted Payment Fields (HPF) loaded smoothly.

Thank you!

Best,
Christian

Hello,

here is the system report. I could not find where I can attach a file for this reply message.

Did you check our checkout and tried input any data into Bluesnap’s iframe fields when browsing from EU or UK?
Non EU/Uk work fine, you can input card data, place purchase via Bluesnap’s plugin.
For EU/UK the following error shown in the browser:

https://bestdealtoday.org/product/elite-led-pro-flashlight-super-bright-zoomable-camping-outdoor-waterproof-tactical/

Uncaught ReferenceError: bluesnap is not defined
? ? at Object.init_bluesnap (woocommerce-bluesnap-gateway.js:321:15)
? ? at Object.on_bluesnap_selected (woocommerce-bluesnap-gateway.js:355:22)

bsObj[“token”] = woocommerce_bluesnap_gateway_general_params.token;
if ( ( ‘updated_checkout’ === event || ‘hpf’ !== this.credentials_requested_type ) && ! wc_bluesnap_form.is_bluesnap_saved_token_selected() ) {
this.credentials_requested_type = ‘hpf’;
bluesnap.hostedPaymentFieldsCreate( bsObj );

Here is the status report

` WordPress Environment</p> <p>WordPress address (URL): https://bestdealtoday.org<br>Site address (URL): https://bestdealtoday.org<br>WC Version: 8.2.1<br>REST API Version: ? 8.2.1<br>WC Blocks Version: ? 11.1.2<br>Action Scheduler Version: ? 3.6.3<br>Log Directory Writable: ?<br>WP Version: ? 6.2.1 – There is a newer version of WordPress available (6.5.2)<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: en_US<br>External object cache: ? Server Environment</p> <p>Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 100 MB<br>PHP Time Limit: 1200<br>PHP Max Input Vars: 100000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w</p> <p>SUHOSIN Installed: –<br>MySQL Version: 8.0.35<br>Max Upload Size: 100 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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Hey @mzmzmzmz,

Yes we did try with your site (specifically from Spain) and we were able to fill the CC.

we are going to check with development team and get back to you.

Best,
Christian

Did you browsed it from EU/UK IP address?

Bluesnap’s support agent browsed from Denmark, and confirmed the issue.

Perhaps another hint:

if you browse this page from EU or UK (with inactive card input fields)

https://bestdealtoday.org/<wbr>product/airrigo-air-purifier-<wbr>remove-dust-pollutants-smoke-<wbr>hepa-h13/?checkout=2

, and press the green button (Proceed with payment), the following error appears:

• 3DS Reference is empty.
• Card information is invalid.

Hey @mzmzmzmz

So steps to reproduce:

1. from EU/UK IP (like Spain or Denmark) go to https://bestdealtoday.org/product/airrigo-air-purifier-remove-dust-pollutants-smoke-hepa-h13/?checkout=2
2. Fill Address and contact info
3. Press Proceed with Payment

Let us know while we check your system report.

Best,
Christian

yes, correct. The iframe fields are inactive, so you cannot put any data (like card number) there, if you browse from EU (like Denmark, Germany etc), or UK

• This reply was modified 7 months ago by mzmzmzmz.

Hello,

Perhaps I found a hint for this glitch when trying to debug the code myself.

I found that the difference in the code when browsing from EU/UK and outside EU/UK, e.g., USA, Canada , etc, is that there is no 3DS requirement. It can also be seen in the image (provided in the link below) – on the left side the site is browsed via USA VPN, and no 3DS required => iframe fields from Bluesnap loaded correctly. On the right side – browsed from EU => 3DS is required in the code => fields are not loaded, and you cannot enter card data and complete the purchase.

Hope that helps to resolve the issue ASAP.
https://yourimageshare.com/ib/TjS5qD7gLP

Hey @mzmzmzmz

Hope you are doing well!

We’ve received word that the issue has been resolved. Could you kindly share in this thread the steps taken to resolve it? This could greatly assist other merchants who might be encountering similar challenges.

And if it’s ok for you, would you mind taking a minute to leave your?feedback?on your experience with the plugin? Your insights are incredibly valuable and will help us make sure we serve you and other amazing customers well in the future.

Thank you for taking the time to share your opinion. It makes such a difference in how we show up and serve others!

Best,
Christian