Unfortunately, the person with whom I spoke didn’t HAVE any details. He just sent me someone’s BLOG on optimizing WordPress and declared that my site, which has never been live, and only has ONE visitor, ME, had crashed Bluehost’s server and was therefore being “throttled”. He declared that my “site” was encountering (or causing) errors, and “suggested” I hire a developer to optimize the site or better yet, pay THEM to do it…
He then declared there was nothing else he could do, and disconnected the call.
After creating the post in here, I called BACK to Bluehost and got a DIFFERENT person. This time, he looked at the error_log folder and found that there hasn’t been a single error logged from my WordPress site since April 5th when I removed NextGen Gallery and installed Photo Seller.
Then he put me on hold and went to see what was ACTUALLY going on, and returned in a few minutes to tell me they were rebooting the server, and it had ABSOLUTELY NOTHING TO DO WITH MY CURRENT SITE (which has been up for AT LEAST 5 years) OR MY NEW WORDPRESS SITE. To my question as to why I was “throttled” and sent the optimizing blog, he admitted the person I’d ORIGINALLY spoken with was “new”… And since the “new” person had seen the “bad gateway” error he assumed it was because my site was CAUSING A PROBLEM by using an EXTREMELY LARGE AMOUNT OF RESOURCES… Person 2 said he’d spoken with the original phone answerer and helped him to understand that his assumption was incorrect…
SO, apparently the non-existent site WASN’T the problem, and I just went through a wasted hour reading some POS blog post that droned on interminably about needing MORE servers and FASTER hardware and the joys of Amazon’s load sharing and the EVILS of having plugins BUT THAT I SHOULD INSTALL ADDITIONAL PLUGINS TO OPTIMIZE THE SITE…
I understand that competent technical support is largely a thing of the past in this country, but I still find myself surprised at the utter ineptitude of my top four WORST organizations to have to deal with – they being Adobe, DirecTv, Bluehost has now gone from off the list to number 2, and Centurylink still continues to hold the top spot. I’ve never had cable or from what I’ve heard, Comcast would probably be right up there.
Anyhow, things appear to be functional once again – SLOW but functional – now they Bluehost has rebooted whatever needed rebooting.
