Blogs moved to trash after updating Cloudinary plugin to 3.0.0

  • Resolved Vikash1989

    (@vikash1989)


    2 years, 11 months ago

    On my website I have around 250 blogs. Last Friday I updated few plugins including Cloudinary to its latest version (3.0.0). But after 4-5 mins. I noticed that some of my older blogs were showing 404 error.

    On checking Activity log I noticed around 50 blogs were moved to trash from random IP. After an hour around 190 blogs were trashed, then it stopped.

    I had the backup and on weekend after doing 10 rounds of testing I figured out that only after updating Cloudinary all this was happening.

    Without upgrading this plugin everything was fine but as soon as I update the plugin after 4-5 mins. blogs started to go in trash. Now I have restored all posts and removed this plugin and everything is fine. Can you please confirm why this is happening?

Viewing 4 replies - 1 through 4 (of 4 total)

  • Can confirm, this has happened to a few website we use the plugin in. Re-publishing, etc worked, but then they would be trashed again.

    On one website it was the blog posts.
    Another pages (including the homepage).

    Disabling the plugin stopped the trashing of them.

    Plugin Support loic @ cloudinary

    (@loiccloudinary)

    Hi @vikash1989, @pire,

    Thanks for reaching out.

    If one of you is behind the website simpllr.com, would you mind replying to the email I sent earlier and add the following details:

    • Is the website a multisite?
    • Is the plugin activated individually or network activated?
    • Do you have any server/asset spikes? The host might be disabling the blogs

      • If you are not, do you mind reaching out to [email protected] with the information above + the ones below:

      * WordPress version.
      * Cloudinary Plugin’s version.
      * The theme that you use and its version.
      * A full list of all other plugins that you have installed on your environment.
      * Page builders that you actively use.
      * A screenshot of your Media Library in list mode.
      * A screenshot of your Site Health under the Tools Section.
      * Hosting providers & Plan (AWS, WP-Engine, etc..)
      * Multisite environment (subdomain/subdirectory)
      * Do you have access to the WP-CLI?

      Note that since version 2.7.0, you can use the new system report feature in order to generate all the information above except the screenshots. If you can also add some assets to your report as explained here that could be helpful as well. The system report is under the Need Help? section in v3.

      Thanks in advance.
      Best,
      Loic

    Thread Starter Vikash1989

    (@vikash1989)

    @loiccloudinary I have the requested details with [email protected].

    Plugin Support loic @ cloudinary

    (@loiccloudinary)

    Hi @vikash1989,

    Thanks, I took the ticket on my side and I’ll review your information.

    Let’s continue the conversation on the new ticket you created.
    Best,
    Loic

Viewing 4 replies - 1 through 4 (of 4 total)
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