Blocks real customers

  • Resolved vadimpetrenko

    (@vadimpetrenko)


    4 years, 11 months ago

    Now quite a lot of users go to VPN due to working from home. When my customer complained, I found at least 4 real users blocked in 1 day. Please help to deal with it. Now, the plugin just reduces the number of sales…

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello, @vadimpetrenko

    IP addresses of VPN services are often used by spammers. So a single IP address can be used by both real users and spammers.

    We’ll anaylyze your requests and contact you on results within 1-2 days.

    Also, please, enable the option “WooCommerce checkout form” in plugin settings.

    You can find Anti-Spam plugin settings here:
    WordPress Admin Page —> Settings —> Antispam by CleanTalk —> Advanced settings

    Thank you.

    Plugin Support amagsumov

    (@amagsumov)

    Hello, @vadimpetrenko

    We’ve analyzed your feedback. As I said in my previous reply, there is no way to find a difference between visitors when they use VPN.

    Requests from your feedback were blocked due to the high spam-activity of the IP addresses.

    Please, read this manual about blocking of visitors when they use VPN services:
    https://cleantalk.org/help/vpn-ip-blocking

    Thank you.

    Plugin Support amagsumov

    (@amagsumov)

    Also, please make sure that you enable the option “WooCommerce checkout form” in plugin settings.

    It should solve the issue of blocking of the payments.

    Did it help?

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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