• Resolved cmaessen

    (@cmaessen)


    With the latest JetPack and WP-Spamshield combination settings cannot be updated. WP-SpamShield blocks JetPack from communicating with your hosted WordPress install and thus prevents you from changing settings.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor redsand

    (@redsand)

    Hi @cmaessen,

    There shouldn’t be any general conflicts like that in the latest release of WP-SpamShield, version 1.9.13. We haven’t had any issues come up in the current version.

    Please see the sticky post at the top of the forum: PLEASE READ BEFORE POSTING – Updated Jan 2017. (Or click on the support links on the plugin’s settings page in the WP Dashboard.)

    If you follow those Troubleshooting steps, and can’t resolve the issue, then simply submit a support request at the WP-SpamShield Support page. The way our support process works, we’ll need to email back and forth, and run a few tests. Our tech support team is outstanding, and we’ll quickly be able to help you resolve any issues.

    – Scott

    Thread Starter cmaessen

    (@cmaessen)

    I can only get it to work if I disable the plugin or use the option “Disable anti-spam for miscellaneous forms”. First one obviously isn’t a solution for this issue and the second one introduces its own set of issues.

    I could of course try to whitelist the JetPack server IP addresses. However, that would introduce a whack-a-mole situation as JetPack uses a range of constantly changes IP addresses. The current ones in use are listed here: https://jetpack.com/support/hosting-faq/

    Though if WP-SpamShield could recognise JetPack communication as valid traffic it would solve this issue.

    Plugin Contributor redsand

    (@redsand)

    Hi @cmaessen,

    Please see above:

    If you follow those Troubleshooting steps, and can’t resolve the issue, then simply submit a support request at the WP-SpamShield Support page.

Viewing 3 replies - 1 through 3 (of 3 total)
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