Blocking is disabled

Hey @bobroos,

Do you see any errors in the browser console? If so, can you please share a screenshot of them?

https://www.wordfence.com/help/advanced/troubleshooting/#how-to-inspect-the-browser-console

Also, there might be a conflict either with the theme or one of the plugins you’re using, could you try temporarily switching to a default theme if you’re not already using one and disabling all other plugins then reactivating them one by one to see if the issue persists?

Please let me know how it goes.

Thanks,

Gerroald

Hi Gerroald,

Thank you for your reply.

I double checked the console and there is no error there.

Via the site health plugin I found that I had a loopback problem. The specific error is

cURL error 60: SSL certificate problem: unable to get local issuer certificate

This is something I’ve investigated and is now with my hosting company. It looks like something they need to fix. This problem arose because I tried to setup WordFence Central and it could not connect to my site. I’m moving towards multiple sites with WordPress (not a wordpress multi-site) and going for a licensed version of WordFence (really like it ??

When I use the troubleshooting mode of the site health plugin to revert back to the default theme without plugins, I am unable to activate plugins (message is something like “an error prevented activating the plugin”). This is most likely because if the above cURL/loopback error.

Some background on the disabled button. I’m using WordFence on this site for almost two years now and it has not caused and problem. “suddenly” (I do believe there was a recent update of Wordfence) this button was disabled (no extra plugins where installed in the last period). Since it always worked I don’t think my cURL/loopback issue is related to the disabled button. I’ve seem to have had this one for some time but with “simple” use it does not show it self.

I have another WordPress site, on the same server, where I definitly did not change anything (I’m only keeping it up-to-date with the latests versions of WordPress and the plugins) and there the WordFence block button is also disabled.

Final one, I just started a new WordPress site on the same server, installed WordFence and the block button is disabled. This is still a small site, I deactivated all plugins and used the twenty/twenty theme. Only had WordFence active. The block is disabled, no errors in the console.

Does any of this ring a bell?
Many thanx!

This “When enabling the plugin, wordfence, a site failure occurred. Because of this the change was automatically reverted.” Is the exact message when I try to enable a plugin while in troubleshooting mode

Hey @bobroos,

Thanks for the detailed information. We have seen some users experiencing issues updating plugins while Wordfence is active. Can you please share your system/server details as we’re trying to find the correlation with the issues. I’d like to note that I haven’t personally been able to recreate this.

Please let me know.

Thanks,

Gerroald

Hi Gerroald,

Again thank you for your response.

In the mean time my cURL error is solved and I rechecked two of my three sites in troubleshooting mode. Enabled only WordFence, but the button was still disabled.

I can share my details, I see the WordFence diagnostics page can send a diagnostic report, that should contain most (all) of what you need. I used my email address and my forum name, but nothing arrived in my (spam) mailbox.

To double check, I send a test email from that same diagnostic page to the same email address. That arrived instantly.

Am I missing something that you might know?

Thanx,
Bob

Hi Gerroald,

Soooo… I noticed the disabled “block button” during massive other issues with the site (the earlier cURL message and then some). The site is currently running smoother than ever… and… obviously… the block button becomes enabled when the necessary fields have been filled in…

My apologies, nothing is wrong ??

Thank you for your reply!
Best,
Bob