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Resolved Chris
(@lamordnt)

3 years, 5 months ago

Cleantalk is blocking the download of files from our site. We have a dropdown that allows the user to choose a file type and then they select it and click a download button and it should open up a PDF in a new tab and allow the user to download it. Instead it is just opening up the same page in a new tab. When I disable clean talk it works again.

Here is an example: https://www.afgsci.com/product/indomethacin/

Under Certificate of Analysis is where it is occuring.

Thanks

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Author alexandergull
(@alexandergull)

3 years, 5 months ago

Hello @lamordnt

I’ve tried to do the same right now, for the first try, I get the same page, for the second try I got that needs – PDF downloading page.

Is this button a self-made code instance or you used any third-side plugin to implement this?

Be well,

AppWT LLC – Tony Paris
(@tparis)

3 years, 5 months ago

My issue is resolved.

Plugin Author alexandergull
(@alexandergull)

3 years, 5 months ago

Hello @tparis

Did you have the same issue as the topic author?

AppWT LLC – Tony Paris
(@tparis)

3 years, 5 months ago

No, sorry. Trying to unsubscribe, but keep getting noties.

Plugin Author alexandergull
(@alexandergull)

3 years, 5 months ago

@tparis

If you have any issues with CleanTalk start your own thread.

If you have a problem with www.remarpro.com forum, contact their support.

Be well,

Thread Starter Chris
(@lamordnt)

3 years, 5 months ago

Hi – This is a self made code/button. I have the ability to edit the code if that helps.
Thanks

Plugin Support sergecleantalk
(@sergecleantalk)

3 years, 5 months ago

The download button works. Sometimes it’s needed to press it twice. Do you think this may be connected with CleanTalk? If so, then please contact us by our private Ticket System to continue the investigation:

https://cleantalk.org/my/support/open

Plugin Support amagsumov
(@amagsumov)

3 years, 5 months ago

Hello.
We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved” – if you have any further questions, you can start a new thread.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Blocking Download Files’ is closed to new replies.