Hi @dgenc
It is not a configurable item, but the hooks, filters and functions do exist to add custom code to achieve this.
The below example would achieve what you’re looking for if you only allow logged in users to log tickets. If you also allow guests, additional custom code would be needed.
/**
* Action to take when logged in customer exceeds max open ticket count.
*
* @return mixed
*/
function kbs_mh_max_ticket_notice() {
ob_start(); ?>
<p><?php _e( 'Max ticket count reached!', 'kb-support' ); ?></p>
<?php echo ob_get_clean();
} // kbs_mh_max_ticket_notice
/**
* Filter whether or not a logged in customer can submit a ticket.
*
* @param bool $can_submit True if they can submit, otherwise false
* @return bool True if they can submit, otherwise false
*/
function kbs_mh_no_submit_if_open( $can_submit ) {
if ( is_user_logged_in() ) {
$user_id = get_current_user_id();
$customer = new KBS_Customer( $user_id, true );
$ticket_query = new KBS_Tickets_Query( array(
'number' => 1, // Max 1 ticket open
'status' => 'open', // Use an array of statuses here as needed
'customer' => $customer->id
) );
$ticket_count = $ticket_query->get_tickets();
if ( ! empty( $ticket_count ) ) {
add_action( 'kbs_user_cannot_submit', 'kbs_mh_max_ticket_notice' );
return false;
}
}
return $can_submit;
} // kbs_mh_no_submit_if_open
add_filter( 'kbs_user_can_submit', 'kbs_mh_no_submit_if_open', 99 );
