• Resolved Ben Andersen

    (@ben72)


    Why am I seeing 12 entries in the network tab in the browser of blocked q.stripe.com /csp-report NS_ERROR_FAILURE? They seem to take 194-1360 ms each.

    I have seen issues with a very slow load time of my checkout. This could be related?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @ben72

    The issue you’re encountering could be related to Stripe’s Content Security Policy (CSP), which is a security feature that helps detect and mitigate certain types of attacks, including Cross Site Scripting (XSS) and data injection attacks. The blocked q.stripe.com /csp-report NS_ERROR_FAILURE entries you’re seeing are likely attempts by the browser to send violation reports to Stripe.

    While these entries may contribute to slower load times, they are unlikely to be the primary cause if the delay is significant. Other factors such as server response time, network conditions, or other plugins/themes could be contributing to the slow load time.

    For further assistance, you can try disabling other plugins or switching to a default theme like Storefront to see if the issue persists. If it does, please provide us with more details so we can help you diagnose the problem.

    Let us know how that goes. Looking forward to helping you.

    Thread Starter Ben Andersen

    (@ben72)

    @shameemreza Thanks for your reply!

    At the time when I saw the delays it helped to disable the Stripe plugin. Unfortunately I can’t reproduce the slowness at the moment. I’m using Klarna Checkout as the main payment gateway and it wouldn’t load correctly when Stripe was doing these delays even though Stripe was not on screen.

    Why were the attempts to send reports to Stripe blocked? Anything I can do to unblock that?
    Can I send you the URL privately so you can see the issue with the blocked entries?

    anastas10s

    (@anastas10s)

    Hi there ??

    Thank you for reaching back, clarifying things further.

    Unfortunately I can’t reproduce the slowness at the moment.

    To the contrary, I’d say, a faster site is always great.

    I’m using Klarna Checkout as the main payment gateway and it wouldn’t load correctly when Stripe was doing these delays even though Stripe was not on screen.

    To get an idea of how your site is configured, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your response. Feel free to either redact its URL, or paste it into our https://quickforget.com/ service and send that secret link here.

    Looking forward to hearing from you!

    • This reply was modified 1 year ago by anastas10s. Reason: typo
    Thread Starter Ben Andersen

    (@ben72)

    @anastas10s Thanks! Here is the system report. Yes, it’s mixed emotions not being able to reproduce the slowness.. ??

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    GZip: ?
    Multibyte String: ?
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    Remote Get: ? Database
    
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    Response message: {"error_code":"HTTP_ERROR","error_messages":[""],"correlation_id":"a803662c-e05f-482a-b0da-672a6915ee1e","service_version":"SNAPSHOT"}
    Correlation ID: a803662c-e05f-482a-b0da-672a6915ee1e
    
    2023-09-08 00:38:51: KCO update order
    Response code: 403
    Response message: {"error_code":"READ_ONLY_ORDER","error_messages":["Resource is read-only"],"correlation_id":"2d5a3404-0038-49a1-8b34-b724a5cf781d","service_version":"SNAPSHOT"}
    Correlation ID: 2d5a3404-0038-49a1-8b34-b724a5cf781d
    
    2023-09-08 00:38:16: KCO update order
    Response code: 403
    Response message: {"error_code":"READ_ONLY_ORDER","error_messages":["Resource is read-only"],"correlation_id":"9da124fd-cd74-4698-a3c1-3a09334febfc","service_version":"SNAPSHOT"}
    Correlation ID: 9da124fd-cd74-4698-a3c1-3a09334febfc
    
    2023-09-07 19:22:51: KCO update order
    Response code: 403
    Response message: {"error_code":"READ_ONLY_ORDER","error_messages":["Resource is read-only"],"correlation_id":"e9166557-0511-4dfe-a311-a7d81bff4dc1","service_version":"SNAPSHOT"}
    Correlation ID: e9166557-0511-4dfe-a311-a7d81bff4dc1
    
    2023-08-10 06:38:51: KCO update order
    Response code: 404
    Response message:
    Correlation ID:
    
    2023-08-10 06:38:51: KCO get order
    Response code: 404
    Response message:
    Correlation ID:
    
    2023-08-10 06:38:50: KCO get order
    Response code: 404
    Response message:
    Correlation ID:
    
    2023-07-23 14:34:58: KCO update confirmation
    Response code: 403
    Response message: {"error_code":"READ_ONLY_ORDER","error_messages":["Resource is read-only"],"correlation_id":"d7a1dbde-c3e5-4e70-9bd6-49c94d2d3f0f","service_version":"SNAPSHOT"}
    Correlation ID: d7a1dbde-c3e5-4e70-9bd6-49c94d2d3f0f
    
    2023-07-11 09:33:02: KCO get order
    Response code: 404
    Response message:
    Correlation ID:
    
    2023-06-25 10:23:59: KCO get order
    Response code: 404
    Response message:
    Correlation ID: Admin
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-11-01 10:56:45 +01:00
    Options: ?
    Notes: 26
    Onboarding: completed Action Scheduler
    
    Canceled: 48
    Oldest: 2023-10-16 16:49:05 +0200
    Newest: 2023-10-22 11:57:07 +0200
    
    Complete: 48,233
    Oldest: 2023-10-18 23:45:44 +0200
    Newest: 2023-10-31 12:17:07 +0100
    
    Failed: 53
    Oldest: 2023-05-11 13:18:59 +0200
    Newest: 2023-10-31 10:30:07 +0100
    
    Pending: 4
    Oldest: 2023-10-31 22:21:41 +0100
    Newest: 2023-10-31 22:30:08 +0100 Status report information
    
    Generated at: 2023-10-31 12:17:15 +01:00
    `
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