block once active the plugin

Hi @hojatkh1402

It might be your IP is locked due to invalid login attempts. You can add below constant in wp-config.php so it will not check for login lockout and will allow you to login. while plugin is activte.

Go to the WP security > Dashboard > Locked IP Address and check your IP and Unlock it.

define( 'AIOS_DISABLE_LOGIN_LOCKOUT', true );

Regards

Thank you for your support.

We follow instruction, by adding code to wp-config.php, we are able to enter to dashboard.

We install the plugin. But in the lock IP tab, there was no IP to unlock it.

Once we remove the code from config.php , again encounter same issue.

What to do? Should we leave to this stage?

tnx

Hi @hojatkh1402,

If the AIOS_DISABLE_LOGIN_LOCKOUT constant solves the issue means login lockout blocking,

Can you please enable the debug log from WP Security > Settings > General Settings

There if you remove that constant and try login it will be invalid login attempt and debug log should have entry of locked IP address. Please cross check that it might be in DB still there the entry.

“Login attempt from blocked IP range – {IPaddrress}”

Regards

hi

we enable debug. log in with 2 user without code in wpconfg, in debug log found 2 report. There is no IP lock in tab, only my second user shows which try too many attempts, but my main user not shown.

i search in DB, found login, and delete to ip found.

again in wp-config remove the code, and not able to enter.

what to do?

Hi @hojatkh1402,

You have removed the login lockout table entries but still audit log will have failed login records.

What is Login retry time period (min) is set for the? WP security > User security > Login lockout tab.

Another user tried failed loign have the same IP and you are blocked by IP not based on user that is why it might be you are also getting blocked.

But it should be up to min / max lockout period. If you would try later it should allow access.

Regards