Blank/White Editor Screen

  • Resolved apmeyer

    (@apmeyer)


    2 years, 5 months ago

    I am helping a client with a website that uses Getwid along with Blocksy (Free version). When I open the editor for certain pages it’s just a blank white screen. When I take a look at the console, I see an error:

    Updated Block: getwid/section

    react-dom.min.js?ver=17.0.1:9 Error: (--paletteColor7,#293549) 100%): Missing )
    at e (editor.blocks.js?ver=1.8.1:6:96640)
    at i (editor.blocks.js?ver=1.8.1:6:97246)
    at o (editor.blocks.js?ver=1.8.1:6:97021)
    at r (editor.blocks.js?ver=1.8.1:6:96795)
    at w (editor.blocks.js?ver=1.8.1:6:98022)
    at n (editor.blocks.js?ver=1.8.1:6:96770)
    at t (editor.blocks.js?ver=1.8.1:6:96698)
    at Object.parse (editor.blocks.js?ver=1.8.1:6:99838)
    at m (editor.blocks.js?ver=1.8.1:6:53589)
    at value (editor.blocks.js?ver=1.8.1:6:54454)

    In the browser source code I do see values set for paletteColor7 in both inline styles and a junk of JavaScript. I’m not sure where the issue lies.

    The pages are completely uneditable right now. One commonality between these pages is that they both have video on them.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support eugenewhite

    (@eugenewhite)

    Hello there!

    Sorry for such a late response.
    I would like to inform you that I’ve double-checked everything a couple of times and haven’t noticed any compatibility issues between the latest version of our Getwid plugin, which is 1.8.2, and the free version of the Blocksy theme, which is 1.8.46. So there must be another reason for such an issue to appear. And I suggest you try deactivating other plugins that you have installed to check whether there’s some sort of conflict or not.

    Plugin Support eugenewhite

    (@eugenewhite)

    Hello there!

    We haven’t heard from you in a while and will mark the topic as “Resolved”.
    In case you have any further concerns, please submit a new one and we’ll be glad to help you out.

Viewing 2 replies - 1 through 2 (of 2 total)
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