Blank settings page

  • Resolved Matic Broz

    (@otterreviews)


    4 years, 4 months ago

    Hi,
    I installed your Lite version, because I want to test it out before buying the real thing, but I already ran into issues.
    When I create a new popup, everything works as intended. But as soon as I save it and exit the editing panel and then try to re-edit it, problems arise.
    “Setup”, “Content”, and “Email Marketing” tab work as intended, but “Appearance”, “Display Rules”, and “Settings” are blank. There’s nothing there.
    Here’s a screenshot: https://snipboard.io/0PO4ae.jpg

    I tried disabling and removing your plugin and then reinstalling it again. I tried disabling ALL other plugins and emptying cache. I tried updating WordPress. I tried different browsers. Nothing works.
    If I create a new popup, the process repeats.

    Effectively this means that I cannot change any rules after I already saved the popup.

    Any ideas?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Damian

    (@timersys)

    Hi @otterreviews,
    if you check the browser console, do you see any javascript errors?

    Thread Starter Matic Broz

    (@otterreviews)

    Hi,
    there are two errors, but they don’t seem JS-related, though I don’t know much about this topic.
    Here are screenshots:
    Display rules
    Settings
    Expanded

    Cheers,
    Matic

    Plugin Author Damian

    (@timersys)

    Hi Matic,
    thanks for the screenshots. Is there any chance I can log in to check whats going on? you could send details to our form located in https://wppopups.com/contact/

    Thread Starter Matic Broz

    (@otterreviews)

    I’m not comfortable giving my credentials yet again.

    Could you, please, guide me to delete your plugin fully, so I can do a fresh install?
    I noticed that when I remove it and then reinstall it my popups are saved, meaning that some part of the plugin remains in my files.
    Maybe if I deleted it 100%, it would solve the problem.

    Plugin Author Damian

    (@timersys)

    Hi @otterreviews,
    sorry for the delay. To delete all data you need to go to WP Popups Settings -> Misc tab and check the box that says Delete all data on uninstall.

    That will erase all data when the plugin is deactivated and deleted.

Viewing 5 replies - 1 through 5 (of 5 total)
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