Blank setting pages – permission issue?

  • Resolved moonwalk

    (@j0321)


    1 year, 1 month ago

    Is there any setting that would have caused the following problem? I am the top admin of the site, I can access any Solid Security pages except the dashboard, setting and the tool pages. They are just blank without (console) errors.

    In the WP Admin dashboard, the Solid Security widget is also showing the tab header only but no content. I did make a few setting changes before seeing this behaviour. But what could it have been? I have already reinstalled it via FTP (8.3.1).

    • This topic was modified 1 year, 1 month ago by moonwalk.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter moonwalk

    (@j0321)

    The Security button in the header is not clickable either – https://ibb.co/3BtVpjz

    Screenshot showing the WP Admin Dashbaord – Widget – https://ibb.co/B6XrtFX

    I am on the Pro version.

    • This reply was modified 1 year, 1 month ago by moonwalk.
    Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hey @j0321!

    What changes did you make to those settings just before this issue started happening?

    It is possible to “lock yourself out” of certain pages in the land of Solid Security (Basic or Pro) so I would bet that’s what’s happened here. One of the features of our product is fine-grained control over what folks have access to within the admin side.

    We’re not technically allowed to offer support for the Pro version here, but I’ll give you some ideas and if they don’t work you can reach out via our priority support channel from within your account at my.solidwp.com

    (Note to forum moderators: this is a request regarding the Pro plugin, but it’s a feature and thing that can happen to Basic users in the same way, hence me addressing it here)

    The fix, in the event you have locked yourself out, is to temporarily disable all of the Solid Security features using a line of code added to your wp-config.php file:

    You can add the code below into the?wp-config.php?file anywhere between the first line ( <?php) and the line that says /?That's all, stop editing. Happy Blogging?/ to?temporarily disable all features.

    define('ITSEC_DISABLE_MODULES', true);

    Once you’ve done that, go and change back whatever settings you changed previously, and you should be all set.

    If you continue to have problems, reach out via priority support, and we’re happy to help!

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I am on the Pro version.

    Good! But Ben, who is amazing, can’t support you here.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    https://my.solidwp.com/login

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 3 replies - 1 through 3 (of 3 total)
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