Blank screen when visiting plugin settings.

Ok I have reverted back to v9.1.0 and the only issue I am facing now is the ‘Dashboard’, ‘Site Scans’ and ‘Settings’ pages not being visible. I have cheeked another site that hasn’t had the plugin updated and all these parts work fine on the same version.

Both of these sites use the exact setup, theme builder and plugins.

Not sure what your update has done but its effected the plugin somehow, or corrupt the database.

This is the only error log from today after the update:

[08-Dec-2023 09:26:38 UTC] PHP Warning: require(/homepages/16/d4297805553/htdocs/wordpress/wp-content/plugins/better-wp-security/core/lib/settings.php): failed to open stream: No such file or directory in /homepages/16/d4297805553/htdocs/wordpress/wp-content/plugins/better-wp-security/core/core.php on line 123
[08-Dec-2023 09:26:38 UTC] PHP Fatal error: require(): Failed opening required ‘/homepages/16/d4297805553/htdocs/wordpress/wp-content/plugins/better-wp-security/core/lib/settings.php’ (include_path=’.:/usr/lib/php7.4′) in /homepages/16/d4297805553/htdocs/wordpress/wp-content/plugins/better-wp-security/core/core.php on line 123

• This reply was modified 1 year, 2 months ago by poppydev.

I am also getting this in search console when checked in WP Admin on the ‘Setting’ tab. Will hold off on other sites until you figure out what is the cause.

runtime.js:1 Uncaught TypeError: Cannot read properties of undefined (reading ‘call’)
at i (runtime.js:1:147)
at 83195 (settings.js:1:2050)
at i (runtime.js:1:147)
at settings.js:1:104500
at i.O (runtime.js:1:429)
at settings.js:1:104524
at r (runtime.js:1:2923)
at settings.js:1:65

Hope all the above helps….

• This reply was modified 1 year, 2 months ago by poppydev.

Any support on here? I can see others with a reply six hours ago but mine has been ignored.

Will leave it until Monday and no reply I will remove and move to another security plugin. At least acknowledge my issue.

Hey @poppydev

We are investigating this for sure. I’m still trying to come up with a way to replicate the problem, but yours is not the only report of it so far, so I am certain there’s a way for us to replicate a problem, ust not sure the exact steps, yet.

When it comes to fixing issues, the first step is to get the problem replicable in a separate environment. At this point, we have only a handful of reports, despite tens of thousands of downloads so far.

Hi @poppydev, we’re still investigating this issue, and we’re going to need your help so we can replicate this. Can you please provide your Site Health Info here so we can check?

Looking forward to hearing from you!

Hi Team,

Sorry for the late reply. Here is the site health report. Edit – please delete this log after your investigation. Thanks:

` wp-core

version: 6.4.2
site_language: en_GB
user_language: en_GB
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 0
default_comment_status: open
environment_type: production
user_count: 2
dotorg_communication: true wp-paths-sizes

wordpress_path: /homepages/16/d4297805553/htdocs/wordpress
wordpress_size: 1.86 GB (1997567390 bytes)
uploads_path: /homepages/16/d4297805553/htdocs/wordpress/wp-content/uploads
uploads_size: 167.81 MB (175960481 bytes)
themes_path: /homepages/16/d4297805553/htdocs/wordpress/wp-content/themes
themes_size: 56.38 MB (59120339 bytes)
plugins_path: /homepages/16/d4297805553/htdocs/wordpress/wp-content/plugins
plugins_size: 170.75 MB (179046203 bytes)
database_size: 20.31 MB (21299200 bytes)
total_size: 2.27 GB (2432993613 bytes) wp-dropins (1)

advanced-cache.php: true wp-active-theme

name: Listingpro Child (listingpro-child)
version: 1.0.0
author: cridio team
author_website: https://cridio.com/
parent_theme: Listingpro (listingpro)
theme_features: core-block-patterns, widgets-block-editor, editor-style, post-thumbnails, custom-header, custom-background, automatic-feed-links, html5, menus, title-tag, widgets
theme_path: /homepages/16/d4297805553/htdocs/wordpress/wp-content/themes/listingpro-child
auto_update: Disabled wp-parent-theme

name: Listingpro (listingpro)
version: 2.9.1
author: Team of CridioStudio
author_website: https://themeforest.net/user/cridiostudio
theme_path: /homepages/16/d4297805553/htdocs/wordpress/wp-content/themes/listingpro
auto_update: Disabled wp-mu-plugins (3)

aios-firewall-loader.php: author: (undefined), version: (undefined)
block-automation-by-installatron.php: author: (undefined), version: (undefined)
WordPress automation by Installatron: author: (undefined), version: (undefined) wp-plugins-active (22)

All In One WP Security: version: 5.2.5, author: All In One WP Security & Firewall Team, Auto-updates disabled
Anti-Malware Security and Brute-Force Firewall: version: 4.21.96, author: Eli Scheetz, Auto-updates disabled
CookieYes | GDPR Cookie Consent: version: 3.1.7, author: CookieYes, Auto-updates disabled
Database Cleaner: Clean, Optimize & Repair: version: 1.0.1, author: Jordy Meow, Auto-updates disabled
Enable Media Replace: version: 4.1.4, author: ShortPixel, Auto-updates disabled
Filester - File Manager Pro: version: 1.8.1, author: Ninja Team, Auto-updates disabled
ListingPro Ads: version: 1.3, author: CridioStudio (Dev Team), Auto-updates disabled
ListingPro Minifier: version: 1.0.0, author: CridioStudio (Dev Team), Auto-updates disabled
ListingPro Plugin: version: 2.9.1, author: CridioStudio (Dev Team), Auto-updates disabled
ListingPro Reviews: version: 1.4, author: CridioStudio (Dev Team), Auto-updates disabled
Nextend Social Login: version: 3.1.11, author: Nextendweb, Auto-updates disabled
Phoenix Media Rename: version: 3.11.5, author: crossi72, Auto-updates disabled
Rank Math SEO: version: 1.0.208.1, author: Rank Math, Auto-updates disabled
Redux Framework: version: 4.4.10, author: Team Redux, Auto-updates disabled
Solid Security Basic: version: 9.1.0, author: SolidWP (latest version: 9.2.0), Auto-updates disabled
WPBakery Page Builder: version: 7.2, author: Michael M - WPBakery.com (latest version: 7.3), Auto-updates disabled
WPForms: version: 1.8.4, author: WPForms, Auto-updates disabled
Yoast Duplicate Post: version: 4.5, author: Enrico Battocchi & Team Yoast, Auto-updates disabled wp-plugins-inactive (2)

Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: version: 6.15.15.3, author: SeedProd, Auto-updates disabled
ListingPro Schema: version: 1.0.0, author: CridioStudio (Dev Team), Auto-updates disabled wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: 1
post_max_size: 600M
upload_max_filesize: 600M
max_effective_size: 600 MB
max_file_uploads: 20
gd_version: 2.3.0
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.53.3 wp-server

server_architecture: Linux 4.4.400-icpu-097 x86_64
httpd_software: Apache
php_version: 7.4.33 64bit
php_sapi: cgi-fcgi
max_input_variables: 5000
time_limit: 300
memory_limit: 768M
max_input_time: 300
upload_max_filesize: 600M
php_post_max_size: 600M
curl_version: 7.74.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
current: 2023-12-12T12:12:32+00:00
utc-time: Tuesday, 12-Dec-23 12:12:32 UTC
server-time: 2023-12-12T12:12:30+00:00 wp-database

extension: mysqli
server_version: 10.6.15-MariaDB-1:10.6.15+maria~deb11-log
client_version: mysqlnd 7.4.33
max_allowed_packet: 67108864
max_connections: 3000 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /homepages/16/d4297805553/htdocs/wordpress/wp-content
WP_PLUGIN_DIR: /homepages/16/d4297805553/htdocs/wordpress/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 768M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: true
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable
0: Writable redux-framework

version: 4.4.10
installation: plugin
data directory: /homepages/16/d4297805553/htdocs/wordpress/wp-content/plugins/redux-framework/redux-core/
browser:
Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36
Browser: Chrome
Version: 120.0.0.0
Platform: Windows redux-instance-listingpro_options

opt_name: listingpro_options
global_variable: listingpro_options
dev_mode: false
ajax_save: true
page_slug: ListingproChild
page_permissions: manage_options
menu_type: menu
page_parent: themes.php
compiler: true
output: true
output_tag: true
templates_path: undefined
extensions:
Accordion: 4.3.16
Custom Fonts: 4.4.2
Customizer: 4.4.2
Datetime: 4.3.15
Google Maps: 4.4.0
Icon Select: 4.4.2
Import Export: 4.0.0
Js Button: 4.3.16
Metaboxes: 4.2.0
Multi Media: 4.4.1
Options Object: 4.0.0
Repeater: 4.3.13
Search: 3.4.5
Shortcodes: 4.3.6
Social Profiles: 4.3.17
Tabbed: 4.4.8
Taxonomy: 4.4.6
Users: 4.4.1
Widget Areas: 4.3.20 wpforms

version: 1.8.4
lite: Oct 12, 2023 @ 3:25pm
pro: Oct 31, 2023 @ 10:36am
upload_dir: Writable
total_forms: 3
total_entries: undefined
license_status: Valid
license: Elite
license_location: option

• This reply was modified 1 year, 2 months ago by poppydev.
• This reply was modified 1 year, 2 months ago by poppydev.

Hi @poppydev, thank you for sending your Site Health Info!

We’re still trying to replicate this issue on our test environments, but we think this could be cache-related. Are the plugin pages still showing as blank when deactivating all other plugins and using a default WP theme? If so, please clear all sorts of caches (preferably in this manner:?server cache -> CDN cache (if you use it) -> plugin cache -> browser cache)and let us know if it does not work.

Looking forward to hearing from you!

Hi chandelierrr,

Ok I have done what you said and flushed any cache plugins I have, or CDN’s in place and everything came back on the version I reverted back to. I will try and update again and see if what you suggest resolves it.

Oddly enough I did this before when I updated to the latest version. Nothing has changed since. I will report back with my results.

Thanks

Ok so I have updated to the latest version and cleared all caching plugins, CDN’s and only one page is now effected “Site Scans”.

Edit. I spoke to soon. As soon as I flush my CDN cache the pages I mentioned originally are now blank.

What I did see is they was loading very slow on some tabs. It was like the settings had a delay.

Looking at search console in WP Admin I get this error only on these options when chosen under your plugin:

Uncaught TypeError: Cannot read properties of undefined (reading ‘settings’)
at settings.js:1:60930
at 7980 (settings.js:1:60939)
at i (runtime.js:1:147)
at 63668 (settings.js:1:185)
at i (runtime.js:1:147)
at settings.js:1:62211
at i.O (runtime.js:1:429)
at settings.js:1:62235
at r (runtime.js:1:2923)
at settings.js:1:65

These are from your plugin – Example: at settings.js:1:60930 = https://www.ufindus.co.uk/wp-content/plugins/better-wp-security/dist/user-groups/settings.js

• This reply was modified 1 year, 2 months ago by poppydev.

Hi?@poppydev, I appreciate the updates!

So far, we have only been able to replicate this issue when updating a site that has the WPO Tweaks plugin installed, but clearing the browser cache resolved it.

For now, I’ve forwarded your findings and error details to our internal report so our developers can check, and I’ll surely get back to you when I get their feedback. We’ll also work on trying to replicate this in a test environment.

Thank you.

Hi @poppydev, just to clarify, can you please confirm that you proceeded with a full conflict check with the latest version and cleared all caches, but the blank pages issue remained?

I have the same problem, tried using Health Check, while I’m on troubleshoot mode.

I was able to see the page – with all plugins activated, but when I switch back to regular mode, it doesn’t appear.

edit: It was a cache issue!

• This reply was modified 1 year, 2 months ago by ludioao.

Hi @poppydev, circling back here to confirm if you were able to check our previous response. Thank you!

Hi @ludioao, that’s very great news! Thank you for letting us know.

Hi @poppydev,

I’m following up to see if you’re all set.

Since we haven’t received a response, I’ll mark this post resolved due to inactivity. If you still need help, please let us know, along with the exact steps we could take to replicate the issue in a test environment.

Feel free to open a new support topic if you require assistance with something else, and we’d be happy to assist.

Thank you!