Blank Screen After Upgrade

These errors appear to show that some parts of the jQuery UI have not loaded.

The jquery-ui accordion is built in to WordPress and it is used within MailCWP to display the account list.

If the accordion script is not loaded (and the first error above indicates it is not) then the MailCWP front-end won’t display correctly.

Since we have MailCWP running on several WordPress sites without this issue we suspect something else may have caused this error. Have you installed and activated any other plugins recently? Have any other changes or upgrades happened on the site?

Not really , It was showing before but right after i upgraded the plugin to the latest version , It made it broken .. I dont really know why.

Any suggestion what to do ?

The MailCWP plugin is definitely loading the jQuery accordion script and no changes have been made in the last update so it’s not clear why that error would now occur.

The first thing to try, if you haven’t already, is to do a force refresh in the browser or use a different browser/computer to view the MailCWP page.

If that doesn’t work you may need to deactivate and reactivate the plugin. This could be destructive to MailCWP settings, etc so you may need to reconfigure all the accounts again after reactivating.

Now this is what i got on line this :

jQuery(document).ready(function() {
jQuery(“#mailcwp_accounts”).accordion({ //THIS LINE GIVES ERROR
heightStyle: “content”,
activate: function(event, ui) {
//alert(ui.newHeader[0].id);
//console.log(‘getHeaders’);
getHeaders(false, 1, “INBOX”, ui.newHeader[0].id);
}
Now the mentioned line gives error that : jquery .accordion is not a function. I believe that is something related to UI library. I think you guys missing something.

Oh never mind on the other site i updated the mailCWP and WordPress to the latest version but it still works in there but not on the other. Lemme find out the issue. If you have any suggestion lemme know

The accordion jQuery UI script ships with WordPress. The MailCWP plugin definitely loads that script so it should be available.

One of the most common causes for this type of issue is some sort of JavaScript conflict, where a JavaScript error occurs many of the JS functions will be unavailable.

To confirm this check for any errors while the page is loading – before the above error. They should be reported in the console.

Well I see some other errors which are Mixed content for https issue i believe. Nothing else. Then after that i see this error. And how it could be it javascript conflict because the other site having same plugin and same theme is working perfectly with Apache server when it comes to this nginx server it shows that “Uncaught TypeError: jQuery(…).accordion is not a function” error and sometimes 500 error also. So i am lost what to do ? Oh wait ? That error might happen for ngnix server ? is there any chance with server issue ? Lemme know

The error specifically indicates that the accordion script has not loaded.

This is almost certainly caused by some Javascript issue – i.e. some javascript file that is loaded by the page is generating an error that causes all other javascript on the page to become invalid.

Alternative the accordion script is actually missing – but that would be odd because it ships with WordPress.

If there are any other plugins loading javascript for the page any of those javascript files could generate errors. It’s not clear how the nginx server could be contributing to this because it is at the JS/page level.

In the JS console check the resource list under Frames/…/script you should see accordion.min.js. If you don’t the script is not loading for some reason. MailCWP does add it so that would indicate it is not included in the WP install on the server.

If you do see accordion.min.js listed then there is some other javascript file interfering with the page load. Try deactivating plugins to see if that helps.

Thanks I found the issue , It was iMap time out error. I installed the extension now it is working.

I have a question now…. now when a user login to wordpress mail page, he has to put mail information like username , password , smtp details etc etc for the first time. Is there anyway i can make this manual input to Automatic so whenever a user login he will get access to mail automatically. I know you must be thinking every user has different email user id and password so how it can be automatic. but in my case it is little different. Let me say this

Every user email id = WordPress username
Every user email password= wordpress password
Smtp information is common for all the users.

So lemme know if you have got something in your mind.
Advance thanks for helping

Excellent. Thank you for your patience and feedback.

What you are proposing is possible with some adjustment to the plugin.

Without any changes there is no automatic config but you can create accounts for each user in the admin back-end (Users). I’m guessing this will not suit your requirement.

We can look at including this sort of feature for an upcoming release but we can’t make any commitments regarding delivery time.

Is this urgent?

Original issue raised here has been resolved.

Yes kind of urgent . Right now I am working on a project where people register and get access to their mail automatically after signing in to the wordpress.

Yea I can go and put all the email details in the dashboard under users but that would not suit our need.

So I am looking for solution where I can pass those queries to db which your plugin is passing after getting the email and SMTP information.
Also how do you generate that mailcwp_account informations ? Any kind of help will be appreciable.

Thanks

Of course you’re welcome to dig around in the source to discover how it all works and roll your own solution. Most account configuration information is stored as user meta data so if you inject the imap account settings into the user meta data when the user logs in that would solve your problem.

If you need us to do it we’ll look at putting this into a future release. If you need a specific delivery date we can prepare a quote for the work. Contact us directly at [email protected] to discuss that further if you are interested.

BTW, best to do this outside of the MailCWP code to avoid losing your changes when the plugin is updated.