Blank recipitents

My guess is if you look at the HTML source for the page you’ll find it is incomplete. I’ve seen this situation a few times and it turns out PHP is crashing which results in an incomplete page. Why it is happening is a different issue.

There are a couple things you can do to na
rrow it down.

1. If you server allows you to look at the Server logs (on some hosting providers you have to explicitly turn them on), check the log(s) as frequently there is some information from the PHP parser which points to where the problem is occurring.
2. Disable all plugins except Email Users and see if the problem persists. If the problem goes away, start enabling plugins one by one to see which one is causing the conflict.
3. If disabling the other plugins doesn’t make a difference then try switching to a default WordPress theme (e.g. TwentyTen) and see if the issue goes away.

It is likely to be one of these things. In most of the cases I’ve looked at it is a plugin conflict but the last time I investigated it the theme was the culprit.

Hi Mike,

I’m having the same issues. I’m using wordpress 3.8 and have now lost all my recipients for groups and individuals. If possible maybe you can have a look at my site for me. pilottv.net, cheers

ps it has been a great plug in for me until recently. thanks, Terry

Is the page incomplete or just the recipient list empty? By incomplete page I mean was the page not fully rendered? In the last couple cases I have worked through with people who have reported something similar, the Dashboard page to send Email has been incomplete due to another plugin causing PHP to crash. The result is a partially rendered page.

If you’re comfortable looking at the raw HTML source, you can see that much of the document is never closed, it simply doesn’t exist.

Hi Mike,

Thanks for getting back to me. I wish I could send you a snapshot. But the recipient list is empty, I haven’t changed or added any plug-ins, I noticed the change on 1 of the WP updates. The page is as follows:

Send an Email to a Group of Users
Mail Format HTML▼
Sender Admin <[email protected]>
Recipients “big empty box”

You can select multiple groups by pressing the CTRL key.

Only the groups having at least one user that accepts group mails appear here. Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 32 bytes) in /home/pilottv/public_html/wp-includes/meta.php on line 567

‘m not sure where that fatal error came from, but I’ll send it along in case it sheds light.

Thanks, Terry

That fatal error is why your recipient box is empty. PHP is terminating ungracefully while trying to construct the recipient list. How many users does your site have?

Hi Mike,

I have 50,000 Pilot TV Roku users and 4200 paid members.

My email is [email protected], if you’d like my vitals for the company.

Thanks, Terry

50k users is a lot, I’ve never tested it with anywhere close to that. I will follow up with email.

I have been working with two sites over the past two days which exhibit this problem and have found a solution. For the curious, you can read the full details of the problem on my web site.

For those afflicted with this problem, you can download an early release of v4.6.3 here.