• Resolved palenape12

    (@palenape12)


    I’ve just updated Word Press 4.6, now all of the Admin pages are blank. My website is ok but I can’t add or change anything. I have been read about this problem my I am finding old information. Anything recent? Please send me a link. Also I am lost trying to understand where things are & how to change them. Such as “delete spaces at bottom of root/wp-config.php”. As you can tell I don’t mess with anything! So I am lost & need a link on a step by step how to. Thanks for you help!

    Win 10, site: lenapeprograms.info

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  • Moderator t-p

    (@t-p)

    Have you tried:
    – Flushing any caching plugins you might be running, as well as server and/or browser caches. Also, any op cache or content network cache, as well as Cloudflare, clear those caches.
    – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    – If you can’t get into your admin dashboard, try resetting the plugins folder by FTP. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default Theme (Twenty Sixteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your admin area, use FTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required). Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    – If all the above steps do not resolve the issue, then try MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Please read the Manual Update directions first.
    Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups!

    Thread Starter palenape12

    (@palenape12)

    Thank you so much! I was preparing for the worst at 12:36 am, everything was backed up, so I closed & reopened the program – everything was there! Bizarre! But I am soooo happy. I’ve printed out the information and it is handy.

    Moderator t-p

    (@t-p)

    You are welcome ??

Viewing 3 replies - 1 through 3 (of 3 total)
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