• Hi,

    I am currently migrating my website to another hosting company. All my tests are working well, but I have an issue with accessing the website without being connected as admin.

    Here is my testing website ==>

    Has anyone an idea about this issue?

    Best,

    • This topic was modified 4 years, 9 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator James Huff

    (@macmanx)

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Twenty theme. If the problem goes away, enable them one by one to identify the source of the problem.

    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

    I have checked your /wp-admin/ logging area and it is reporting issues with your theme:

    Notice: Constant BIGCART_DIR already defined in /var/www/html/wp-content/themes/bigcart/functions.php on line 13

    Notice: Constant BIGCART_URI already defined in /var/www/html/wp-content/themes/bigcart/functions.php on line 14

    Notice: Constant BIGCART_LIB already defined in /var/www/html/wp-content/themes/bigcart/functions.php on line 15

    Notice: Constant BIGCART_TEMPLATES already defined in /var/www/html/wp-content/themes/bigcart/functions.php on line 16

    Notice: Constant BIGCART_ADMIN already defined in /var/www/html/wp-content/themes/bigcart/functions.php on line 17

    Notice: Constant BIGCART_HELPER already defined in /var/www/html/wp-content/themes/bigcart/functions.php on line 18

    Notice: Constant BIGCART_PLUGINS_URI already defined in /var/www/html/wp-content/themes/bigcart/functions.php on line 19

    Notice: Constant BIGCART_PLUGINS already defined in /var/www/html/wp-content/themes/bigcart/functions.php on line 20
    Propulsé par WordPress

    It seems you have defined those variables twice somewhere else and in your functions.php file in your theme.

    Thread Starter maximed

    (@maximed)

    Thanks for your fast replies.

    After testing all plugins again, the problem seems to come from WP Bakery.
    When I disable this plugin, the blank page disappears but there is then a Internal Server Error that appears when I am not connected as an admin.

    I will continue to inspect the issue!
    If you have any recommendation, fell free to share! ??

    Moderator James Huff

    (@macmanx)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your Dashboard, try deactivating all plugins. If you don’t have access to your Dashboard, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Twenty Twenty theme to rule-out a theme-specific issue. If you don’t have access to your Dashboard, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that specific time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

Viewing 4 replies - 1 through 4 (of 4 total)
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