Blank page when loading editor

  • About 1.5 weeks ago I noticed that the editor for some of my pages won’t load. It’s just a blank page. The only way I can make it laod is by deactivating Kadence. I have tried rolling back to older versions of the Kadence plugin and that doesn’t seem to be working either. It’s very strange though since I haven’t made any updates to the site in that time. I’ve seen other reports of this happening but I just can’t work out how to fix it.

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  • Thread Starter Charlie Centa

    (@charlie-centa)

    Okay, so even though I’ve tried troubleshooting over the past couple of weeks, I’ve only just managed to sit down for hours on end to really try and work it out.

    I found that for a couple of pages I could quite easily fix the problem by turning off the Kadence plugin so I could access the block editor, then deleteing the Kadence Heading block. When I reactivate the plugin I can then access the editor for said page and just rebuild the H1 in html.

    This has worked for a couple of pages. But then there are other pages where the Kadence heading block is already inside a Kadence row, inside a Kadence section, etc., and simply deleting the Kadence heading block in this scenario just doesn’t work. When I turn the plugin back on the editor stops loading again.

    The plugin is also doing all kinds of weird stuff in the backend. Stuff like when I deactivate it, it never actually deactivates unless I do it by checking the box and using the “Apply to all” method. Then I actually deleted it at one point but then every time I clicked on the edit button for a page it redirected me to the Kadence settings, even though I had literally deleted the plugin. Weird stuff.

    Anyway, I’ll keep trying to troublshoot this tomorrow. What a damn mess though. Messed up my whole site and my site has nearly 2000 pages.

    By the way… I use Toolset on my site. I would speculate that there is a compatibility issue due to an update from either Kadence, Toolset, WordPress, or any combination of the above.

    For anyone interested, my site is indoorskydivingsource dot com.

    • This reply was modified 2 years, 9 months ago by Charlie Centa.

    Hi,
    I suggest you start by turning off any caching you are running on your site. Just so you don’t get weird things where caching is causing something to load wrong.

    Then check the console logs in the editor : https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/how-to-view-console-log-errors/

    Finally check the PHP error logs on your site.

    With that information report back.

    Ben

    I just encountered this exact same issue although even deactivating Kadence I am not able to edit existing pages or create new pages using the editor.

    @travelamble please see my response, you can do the exact same if you want help by getting the needed information.

Viewing 4 replies - 1 through 4 (of 4 total)
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