Blank page when adding product to cart

  • Resolved gingrasaudet

    (@gingrasaudet)


    5 years, 4 months ago

    Hi,

    I write this post because I get a blank page when I add a product to my cart. Then, if I go back to the site, the selected product is on my cart. However, this issues happen only when the cart was empty.

    I already tried to desativate plugins, update, change php version, but the issues persist.

    Thank for help

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    We’d recommend first conflict testing as outlined here.

    Then if the issue persists in that state we can take a deeper look into this. once you’ve confirmed this occurs under conflict conditions, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.?

    Once you’ve done that, paste it here in your response.

    Kenin

    (@kbassart)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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