Blank page on settings

  • Resolved julians

    (@julians)


    3 years, 11 months ago

    Hi,
    I have linked a clients WP site with mailchimp and set up automations. Suddenly, no more email are being sent and also the mailchimp dashboard page is blank (see https://prnt.sc/w70cxq)- I cannot make anymore changes.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ryanhungate

    (@ryanhungate)

    @julians this would indicate a fatal error somewhere that we would need to know more on. Can you please take a look at your woo fatal logs for a recent day like today, right after you hit that dashboard again? If there’s a blank screen it’s typically logged somewhere and that would give us the clues on what to do next.

    Plugin Support khungate

    (@khungate)

    Hi @julians, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, the best way to reach us is over at the GitHub plugin page. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

    @khungate @ryanhungate,

    Exactly the same issue appeared in my site.
    Since I started building my webshop, I configurated Mailchimp for Woocommerce in the Settings without any problem. And it works.

    But recently, I wanted to translate the opt-in sentence “subscribe me to your newsletter” on the checkout and account pages. I found a tutorial, went to Mailchimp settings and only got the white screen with the chimp. No settings at all.

    What I did:

    • deactivating caching and minifying plugins. Nothing changed.
    • Deactivating all plugins expert Woocommerce, Mailchimp for Woocommerce and WPML
    • Searching for fatal logs in Woocommerce. There were no fatal logs at all and the Mailchimp logs were OK.

      • Still only the white screen with the Mailchimp logo is showing.

      What to do now? Do you have any suggestions where to look?

    Hi, just had same issue on one of mine projects, looks that for some weird reason (maybe another plugin or server config) mailchiom-for-woo fails to set $active_tab and default to api_key just adding extra GET parameter to set tab ID and interacting in it fixes issue. So if some one has same issue try link [YOUR-SITE-DOMAIN]/wp-admin/admin.php?page=mailchimp-woocommerce&tab=api_key

    • This reply was modified 3 years, 4 months ago by Beneris.
    • This reply was modified 3 years, 4 months ago by Beneris.
    lmzan

    (@lmzan)

    Genius @beneris, problem solved!

Viewing 5 replies - 1 through 5 (of 5 total)
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