Blank page. Donation form does not appear.

Hi @bobdobbs,
Glad you reached out. I’m going to need a little more information to get started:

First, send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and clicking the button to “Get System Report” and copy/paste that into your reply here.

I’ll also need the URL to your donation form.

Once I have a bit more context, I should be able to hop right in!

Home URL: https://***.localdev
Site URL: https://***.localdev
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron:
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: *** (#5)
Page for Posts: Unset
Table Prefix: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, acf-disabled, refunded, failed, revoked, cancelled, abandoned, processing, preapproval
Server Environment
Hosting Provider: DBH: localhost, SRV: ***
TLS Connection: Connection uses TLS 1.3
TLS Rating: Probably Okay
Server Info: Apache/2.4.52 (Ubuntu)
PHP Version: 8.1.18
PHP Post Max Size: 5 GB
PHP Time Limit: 30
PHP Max Input Vars: 1000
PHP Max Upload Size: 5 GB
cURL Version: 7.81.0, OpenSSL/3.0.2
SUHOSIN Installed: –
Default Timezone is UTC:
fsockopen/cURL:
SoapClient:
DOMDocument:
gzip:
GD Graphics Library:
Multibyte String:
Remote Post:
Remote Get:
GiveWP Configuration
GiveWP Version: 2.26.0
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Migrations: All Database Migrations Completed.
Database Tables:
wp_give_donors
wp_give_donormeta
wp_give_comments
wp_give_commentmeta
wp_give_sessions
wp_give_formmeta
wp_give_sequential_ordering
wp_give_donationmeta
wp_give_revenue
wp_give_migrations
wp_give_log
GiveWP Cache: Enabled
GiveWP Emails:
New Donation
Donation Receipt
Donation Processing Receipt
New Offline Donation
Offline Donation Instructions
New User Registration
User Registration Information
Donation Note
Email access
Upgraded From: –
Test Mode: Enabled
Currency Code: NZD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://***/donation-confirmation/
Failure Page: https://***/donation-failed/
Donation History Page: https://***/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Test Donation, Offline Donation
Default Payment Gateway: Test Donation
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: N/A
Active GiveWP Add-ons
Other Active Plugins
Admin Columns Pro by AdminColumns.com – 6.1.3
Advanced Custom Fields PRO by WP Engine – 6.1.4
Advanced Themer for Bricks by Maxime Beguin – 1.0.4
BricksExtras by BricksExtras – 1.2.5
Classic Editor by WordPress Contributors – 1.6.3
Custom Body Class by Andrei Lupu – 0.7.3
Custom Fonts by Brainstorm Force – 1.3.7
Duplicate Page and Post by Arjun Thakur – 2.9.2
EWWW Image Optimizer by Exactly WWW – 6.9.3
SEOPress by The SEO Guys at SEOPress – 6.5.0.3
Simple Page Ordering by 10up – 2.5.0
Social Warfare by Warfare Plugins – 4.4.1
Social Warfare - Pro by Warfare Plugins – 4.3.0
Ultimate Dashboard by David Vongries – 3.7.4
Ultimate Dashboard PRO by David Vongries – 3.7.0.1
UpdraftPlus - Backup/Restore by UpdraftPlus.Com, DavidAnderson – 2.23.3.26
WPForms by WPForms – 1.8.1.2
WPForms Conversational Forms by WPForms – 1.10.0
WPForms MailerLite by WPForms – 1.0.1
WPForms Stripe by WPForms – 2.11.0
WP Mail SMTP by WPForms – 3.7.0
Inactive Plugins
Give - Recurring Donations by GiveWP – 2.3.1
Give - Stripe Gateway by GiveWP – 2.5.0
Theme
Name: ****
Version: 0.1.0
Author URL:
Child Theme: Yes
Parent Theme Name: Bricks
Parent Theme Version: 1.7.3
Parent Theme Author URL: https://bricksbuilder.io/

• This reply was modified 1 year, 11 months ago by bobdobbs.

Hi @bobdobbs,
I’m not able to work with your local site, typically I would need a live site where the issue is replicable to do some digging.

For now, I started by spinning up a sandbox to see if I could get the same error you did, but so far I haven’t been able to replicate it. If you can send along some precise steps for me to follow, I can give this another look. I’ll need to know exactly what you are doing to see if I can get the same error to pop.

Outside of that, I have some best-guesses:
Issues like this one are often related to cache, Javascript minification/merging, or a conflict either between GiveWP and your theme or another plugin. One good place to look would be the optimizer plugin you are running. If you’d like to run a conflict check, we have a fantastic tutorial for that here: https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

Give this a look and let me know what you find. I’m happy to keep digging if you have some steps to replicate, otherwise try checking for a conflict and let me know how things go. I’m happy to help with any questions you have along the way.

Hi Stephanie.

The optimisation plugin is only triggered when images are uploaded to the media library, afaict. But just in case, I disabled it – along with all other plugins that aren’t GiveWP.

The error still persists.

I switched to the twentytwentytwo theme. The error still persists.

I then noticed that there is an update to GiveWP, so I updated. The error still occurs.

Hi again Stephanie.

I loaded the page again, in incognito mode in chrome.
This time the spinner appeared but didn’t dissapear. A message in console seemed to show that the server had thrown a 500 error.

Looking at the server logs, it looked like a function associated with the classic donation form template – the one I remember selecting – was expecting a parameter that wasn’t being passed in.

This somewhat resembled the js error – also seemingly associated with the classic template.

So I went back to look at the form settings…

… and the form didn’t exist.

It looks like at some point I trashed the form for some reason and forgot about it.

The page still had the shortcode for the form – but no form existed.

After recreating the form and re-inserting the new shortcode, everything works just fine.